Business ProfileforCousino Restoration & Environmental LLC

6/13/22 - my sump failed and my basement and lower level flooded. Contacted Cousino's for clean-up and repair on the morning of 6/14. They weren't able to make it out until 6/17 to start clean up, which went fine. They didn't send someone to start repairs until 11/8. I had to ask multiple times to see the estimate - which ended up being wrong. Despite me telling them multiple times that there was mold and walls were going to need to be removed, doors replaced, and a new vanity (which *****, my contact person in charge of the repair, assured me he understood on his visit to my house), none of it was covered on the estimate, and they made the assumption that I wanted carpeting in the lower level, again despite me telling ***** differently. The single repair man they sent was not prepared to do any of it, only flooring. They proceeded to make design decisions for my home (which direction to run flooring, metal transition strips, etc.) for which I was not consulted. Had my mother not been in my home (they assured me I didn't need anyone there, and this is precisely why I did) I wouldn't have been able to get it corrected before too much was done. He left after about 6 days in my home. 11/3 - I asked ***** where we stand on replacing doors and finishing my stairs, he said they were waiting on stair nose. 12/7 - asked if he ordered the doors yet. He tells me they aren't on insurance estimate but he will submit supplement. When guy finally returned 1/17, he did not have doors and had incorrect stair nose - said he hadn't heard from insurance. I called my ins. co. immediately - they had never received the supplement as of 2/1/23 almost 2 months after saying he would! 3/14 ***** asks for pictures of doors, I sent them. 3/30 I rcvd payment from ins. 4/3 - he says nose should be in that week. That's the last I have heard from them. It's been almost a year - it's not done, and I have been repeatedly lied to. There's more - but I am out of character space in this box.