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Find a Location

EverDry Waterproofing has 1 locations, listed below.

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    Business ProfileforEverDry Waterproofing

    Basement Waterproofing
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.57/5stars

    Average of 124 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/11/1987

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    2930 Centennial Rd, Toledo, OH 43617-1833
    BBB File Opened:
    1/29/1987
    Years in Business:
    37
    Business Started:
    12/1/1986
    Business Started Locally:
    1/29/1987
    Business Incorporated:
    12/1/1986
    Accredited Since:
    6/11/1987
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Number of Employees:
    75
    Alternate Business Name
    • Rusk Industries, Inc.
    Contact Information

    Principal

    • Mr. Kenneth Rusk, Owner

    Customer Contact

    • Mr. Tim Despoth, Production Manager
    • Mr. Kenneth Rusk, Owner
    • Mr. Gil Ramirez, General Manager
    • Ms. Lisa Harvey, Customer Service
    Additional Contact Information

    Fax Numbers

    • (419) 841-8267
      Primary Fax

    Phone Numbers

    Customer Complaints

    25 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/05/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We recently purchased a home for which the prior owners had purchased and maintained an EveryDry service agreement. They have a contract which states the service agreement renews for $35 annually and is transferrable to the new owner. EverDry mailed us a card and a letter stating that we owe them $75 annually to renew our service agreement. I called the previous owner and they confirmed that it was always $35. So I called EverDry to inform them that the bill they sent me was incorrect only to be told that the contract with the original buyer doesn't apply and that I have to renew the service agreement under their current price, which is 75 per year. But that is decidedly NOT what the contract says, it says it is 35 per year and transferrable. ******* said well the contract doesn't say that you get to keep that price. Well actually ******* it does, because when a contract doesn't explicitly state that something can change, you have to go with what the contract says. That is literally what contracts are for. So I consulted legal advice to double check my interpretation of the contract and confirmed that my interpretation was perfectly reasonable. ******* said she would "send it up the flagpole" and would "give me a call back" well that was two days ago and not a peep from her. But she basically told me there is no way they are giving me the old rate without legal action. Which is absolutely ridiculous for all of $40. And of course the service fee is due this month so I'm 99% sure they are just trying to wait me out so the whole contract and service agreement will be void. I'm not bent out of shape over $40 a year, it's not about the money, it's about trying to pull a fast one on new customers and bullying them into paying something that was never agreed upon under threat of having their service cancelled. Absolutely despicable.
    Read More

    Customer Reviews

    124 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Doug H

    5 stars

    05/08/2024

    Had anual insection ,he was very through.I had a couple issues he is taking care of overall good experiance

    Local BBB

    BBB Serving Northwest/West Central Ohio and Southeast Michigan

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