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          Monroe Dodge-Chrysler-Jeep, Inc. has 1 locations, listed below.

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            Business ProfileMonroe Dodge-Chrysler-Jeep, Inc.

            Auto Services
            BBB accredited business

            Contact Information

            15160 S Dixie Hwy

            Monroe, MI 48161-3771

            Get Directions
            Visit Website
            (734) 242-6370

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/1/1984

            Years in Business: 58

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Business Details

            Location of This Business
            15160 S Dixie Hwy, Monroe, MI 48161-3771
            BBB File Opened:
            4/11/1977
            Years in Business:
            58
            Business Started:
            1/1/1966
            Business Incorporated:
            9/12/1966
            Accredited Since:
            12/1/1984
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            74
            Alternate Business Name
            • Monroe Superstore
            Contact Information

            Principal

            • Mr. Ralph Mahalak Jr., Sales Director

            Customer Contact

            • Mr. Ralph Mahalak Jr., Sales Director
            • Mr. Brian Young, General Manager
            • Mr. Les McDonald, Used Car Sales Manager
            • Mr. Dave Spillman, General Sales Manager
            Additional Contact Information

            Fax Numbers

            • (734) 242-0787
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2023

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            I bought a 2021 Chrysler 300 From Monroe dodge. I have only had it just over two months. Last Thursday I was coming home from work and the breaks went to the floor, I almost went threw the intersection. I got my car to ******* in Toledo Ohio, was the closest place. The they called me the next day and told me someone put the wrong fluid in the master cylinder ??. Now mind you this car is Chrysler certified. I had it towed back to Monroe dodge and they tried putting the blame on me. I have never open the hood. They apparently when doing the certification when topping the fluids off they put the wrong thing in the master cylinder. And would give my a loner car to get to work, I told them I was getting a lawyer, they said go ahead wow I'm still paying on this car with no car to drive, they need to take responsibility for this. This is the most expensive car I've ever bought ????
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            Read 4 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Annonomys D

            06/23/2023

            I bought a 2014 dodge grand caravan 2 years ago. The first 2 months were I had an issue with then engine, the 2 4 months after that the ticking came back and went away within 2 days. Now here we are about 2 years later and my transmission went out while I was driving home with my 4 kids in the car. My kids were startled and it was 9 o clock at night and we only have so much money to pay for a new whole transmission. They are trying not to help us because our warranty went out about a half a year ago.. I don’t wanna know what to do anymore.

            Monroe Dodge-Chrysler-Jeep, Inc. Response

            06/26/2023

            The customer brought in a vehicle for a transmission issue. We checked over the vehicle and the transmission had no fluid left, thus the transmission going bad. Also, this customer had not been in our service department for this vehicle since Feb. 2022.

            Local BBB

            BBB Serving Northwest/West Central Ohio and Southeast Michigan

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