Business ProfileforPerma Seal USA LLC

**** deliberately mislead my mother to purchase a contract. He was told, by me, up front that she had dementia and would not understand and all she wanted was for her concrete to stay white.He knew this would not happen and had recently admitted this to me. He knew she didn't understand the contract and he could not provide what she wanted. She said multiple times, "it will stay white", he said yes, if washed down quarterly.The moral thing to do would have been to tell her he could not guarantee this. Instead, knowing she had diminished understanding, he continued to agree what she wanted would happen. Of course, it did not.She spent a substantial amount of money for a product she did not want.I advised her against this, but she believed what **** verbally told her. I think she deserves a refund for verbal fraud.

Sorry that you feel that she was taken advantage of. I can assure you that she wasnt. I was very clear with her and with you as well. If there were reservations about using our services not only could you have told me at the time of the appointment but in the 3 business days after the appointment through the 3 business day right to cancel. We are very thorough and up front about everything that our product does and does not do. We even review everything that was discussed during our presentation in the sales documentation. All these documents are signed by her. The documents were sent to your email. It is disappointing that your reaction is to go give a bad review (your choice to do so) because we wont perform a service that is clearly explained in all our documentation that we dont do and want a warranty claim for something that doesnt fall under the warranty. Then to use a health condition that we werent alerted to and couldnt know. Furthermore, you were there for the appointment, you had reservations, you allowed your mother to move forward anyway, you received all the signed documents to your email and had another 3 business days to voice your concerns and didnt and then want to blame us because we are honoring our contract. I cant stop you from reviewing us negatively on BBB. However, before you do, I would ask that you consider what youre asking us to do even though you know we dont do it. How can I break our agreement for you and then hold all others accountable to the letter of our warranty. Regardless of whether you negatively review us on BBB or not your concrete is still guaranteed for ****************************************************** your warranty documentation which was also emailed to you.