Business ProfileforSt Louis County & Yellow Taxi Company

After promising to pick me up on 12/17/21 at 8:00 a.m. and take me to an eye doctor appointment (weeks earlier), the company staff person **** stated on 12/16/21, at approx. 11:30 a.m., that they could not fulfill that promise. Surprised at the change of policy and attitude, I stated I needed to talk with a supervisor. I was transferred to a person 'indicating' he was a supervisor, also named ****. Supervisor **** was arrogant, disrespectful, and totally unprofessional. He could not understand that being picked up at 7:00 a.m. for an 8:30 a.m. doctor's appointment was unreasonable. I explained in detail that if I was picked up at 7:00 a.m. and arrived 15 minutes later at my 8:30 a.m. appointment, I would have to wait outside in the cold for an hour or longer until the office opened their doors. This was unacceptable for a 65-year young woman or anyone to endure. Supervisor **** was annoyed that I did not understand how the company initially (weeks earlier) could promise to fulfill the 8:00 a.m. pickup and delivery appointment and the day before the appointment simply decide they could not fulfill the promised pickup and delivery. Supervisor **** was also annoyed that I stated that the poor service and treatment warranted a BBB complaint. He stated that the company had a policy that they did not have to serve me. With that threat, the call ended. After the call, I strived to find other companies to drive me and was unsuccessful. On 12/17/21, a Yellow Cab drive arrived at 7:00 a.m. Surprised, I explained to the driver in detail the horrible disrespect I received from Supervisor **** and that I had to reschedule my appointment until I could find a company that would drive me to the appointment. The driver indicated that **** was his friend, and he would discuss the situation and have **** call and apologize for his inappropriate behavior. No call was received. Therefore, this complaint is necessary. No company should be allowed to mistreat the public in this way.