Customer ReviewsforCardinal Catastrophe Services Inc

We bought a home and the seller's insurance company paid for the roof through this Cardinal Catastrophe. The roofers showed up to do the job and were unable to finish because this company did not order enough shingles. So we have had an unfinished roof for weeks until the shingles got delivered. They have been delivered for 2 weeks now and this company still has not shown up to finish the job. We have contacted the project manager and company daily and we are told "tomorrow" or we get no response at all and no one shows up. We were also told if there is rain in the forecast the crew will not show up to do the job at all. This is the worse experience I have ever had with a roof project. Very poor communication and service. Our unfinished roof has been exposed and rained on for 4 weeks. After I left this review on ******, someone from the main office called me. I reported to him my experience and informed him that the roof has finally been finished, but the crew left trash from the job in my driveway. He came to remove the debris and that was the end of our contact. They promised us a $300 gift card to a steak house on ****** reviews. We did not get any gift cards. They also left rusted valley strips on our roof and they should have been replaced. Spoke with **** who has been horrible to work with and he said they would come back and paint them. We said stay away and we will paint them ourselves. I doubt they would even show back up anyway.

Dear **************,Thank you for your review. While Cardinal Catastrophe Services is proud of our A+ BBB rating and our long-standing reputation for quality, it seems there are a few key points in your situation that need clarificationso lets set the record straight.To clarify, we were contracted by the seller of the home and worked with the seller's insurance claim. In this case, the seller was our client and you are the buyer of the home.Firstly, lets address the claim that the company didnt order enough shingles. That statement is incorrect. We worked with the seller and were under contract with them to perform the roofing work exactly as the insurance specified in their scope of damage. This is a standard insurance restoration contract where we work line by line from the insurance scope of damage. In this case, the insurance carrier shorted the number of roofing squares needed to finish the jobby a lotwhich led to the shortage of shingles. So, to be clear, the issue did not stem from our ordering process, but from the insurance companys oversight.Now, we could have easily left the situation at that. After all, once we ordered the materials based on the insurance scope, our contractual obligation was technically fulfilled. But instead of leaving you high and dry (literally), we paid for the missing shingles out of our own pocket. Yes, you read that right. We absorbed the cost to cover the insurance companys mistake. This wasnt a few hundred dollarsit was easily a $2k underpayment. Why? Because were a company that values doing the right thingeven when its not our fault. Most companies wouldve told you to go fight it out with the insurance carrier or the seller, but not us. We took the high road, paid for the extra shingles, and moved forward to complete the job.Now, lets talk about the delays. The custom designer shingles were indeed on backorder, which caused an initial delay. And when they finally arrived, our specialized crew was finishing another designer project. Ill admit, we could have adjusted our schedule to get your roof finished faster, but with this kind of high-end roofing, its not as simple as pulling any crew off another job. In hindsight, we should have handled this differently, and we apologize for that. Rest assured, this has been a learning experience for us, and well be reviewing our scheduling protocols for future projects.Regarding the weather delays, Id like to point out that we follow NRCA guidelines, and we do not roof when theres a 30% or greater chance of rain. We rely on NOAA for the most reliable forecast. I understand this may have added to the delay, but roofing in poor conditions isnt just bad practiceit could lead to even bigger issues down the line. Wed rather take our time and ensure the roof is done right than rush a job that could compromise the integrity of your home. For clarity, your roof was already "blacked in" or watertight with high-grade synthetic felt during this period, ensuring it was protected from the elements.On the issue of the debris left in your drivewaythis was a mistake on our part. We should have cleaned up without needing a reminder, and weve addressed this with our team to ensure it doesnt happen again. While it was resolved, it should never have been an issue to begin with. This was human error, and the parties involved have been addressed with disciplinary action. Our former QA Captain no longer works for us.As for the rusted valley strips, I understand you preferred to handle painting them yourself after our offer to paint them. While we respect your decision, Id like to note that if you had allowed us to return and address it, we would have done so, without question.Lastly, the gift card. Youre absolutely rightit was promised and hasnt been sent yet. This is entirely my responsibility, and I sincerely apologize for the delay. As many know, *** been out of the office attending to personal matters while my father is in hospice care in northern *********. Unfortunately, this led to some things falling through the cracks, and the gift card was one of them. I can assure you, though, its on its way now, and youll have it in hand shortly.To wrap this up, Id like to clarify that although this was a buy-sell transaction and you werent technically our direct customer, we still went above and beyond to resolve the issues. We fulfilled our contractual obligation by ordering exactly as the insurance scope dictated, and when the insurance company dropped the ball, we stepped in and paid for their mistake. We could have walked away, but we didnt. We took responsibility and saw the project through to the end because thats the kind of company we are.If you have any further concerns or want to share how good that steak was, feel free to reach out directly. Were always here to talk. As I understand this review is sour grapes, we accept that, we own this, and we wish you the best in your new home. Over time, you will grow to love your new roofing system.

So easy to work with and the best customer service! Very professional! Highly recommend!

Thank you so much *****! It was truly our pleasure to work with you!