Business ProfileforFour Seasons Pool & Spa Inc

We hired FS to “open” the pool at our new house. The appt was set and I made an additional call to them to make sure they completely understood we didn’t live there and that they HAD TO call ahead and I would make sure I was home so they could have access to our locked pool storage. I lived 5 minutes away. I get to the house and wait all afternoon and he’s a no show. So I called and let them know he never showed. They then tell me he tried to call but because his phone uses blocking to hide his number or some bizarre story that made no sense he couldn’t call my phone. So he just showed up and couldn’t get to the locked storage area he just left? I asked why didn’t he call the office and have them call me if his phone didn’t work to call me? They had no answers and we rescheduled. He finally comes out gets the pool open leaves the bill, added $50 missed appointment fee to my credit card and doesn’t mention that to my husband!! I see the bill and I’m furious! I have nicely called and asked it be removed and explained it was not my error but their error. Explained it to their LSL store employee in person and asked him to have their manager call me. No one called. Called 5 times to STC location asking the owner or manager to call me. They will not even call me back. It’s so bizarre to not call a customer back. It’s like Oz behind the curtain. I’m not sure anyone is running the place. This is about the principle. This is fraud. This is bad business. This is wrong. I don’t care if it’s only $50. I don’t care if it was $5. The flippant disregard of a customer calling or their concerns is unacceptable. It is a business taking advantage of customer, just because they felt they could. I want the $50 returned to us as I’ve asked repeatedly. What they did was wrong. Thank you