Customer ReviewsforTerry's Plumbing Sewer & Drain

After the recent heavy rainfall the basement flooded. Terry Plumbing was the first company to call back. They came out and rodded the line which partially opened up the pipes allowing drainage. Before the job was completed the rod became stuck in the drainage pipe. The employee of Terry Plumbing had attempted multiple times to free the rod by tying together ratchet straps and pulling it out with his truck, but the straps kept breaking. When I met this employee he was wearing foam shoes, and a “midget lives matter” t-shirt. I inquired what was going on and his plan the employee stated that was his plan, that the ratchet straps kept breaking and he needed larger ratchet straps to pull the rod free. I asked what the rod was stuck on and where it was stuck? He said the pipe was broken and it was stuck between the pipe and the ground. I asked how he knew that? This employee became frustrated stating “its because I have been in this a long time and thats what it always is”. With his lack of ability to articulate what the issue was I informed him that I do not want him attempting his plan of ratchet straps and his truck. He left, leaving the water access man hole cover off, and the rod sticking out of the pipe. We ended up higher’ing a second plumbing company who came out, put a camera down the water drainage pipe to the blockage, marked off gas lines, water lines, and electrical lines on the surface. Confirmed that the rod was wrapped around a tree root, then dug down and fixed the issue created. Terry Plumbing services were a liability, and a safety hazard. I would strongly encourage use of a different service.