8 Customer Reviews
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Review from Timothy D
1 star09/08/2024
Highly overpriced service. Quoted $600 for a 30 minute sewer line clearing. I almost told the *** to get off my property. I have dealt with this issue for nearly 40 years and knew exactly what needed to be done. I settled for around $400 to get the job done. The *** said it was the easiest job he ever had. He never even entered my house. I was taken advantage of the situation and blame the company for their policy DO NOT RECOMMEND. I was robbed and taken advantage of.Review from Lynn S
5 stars08/05/2023
Excellent work, fast, friendly, courteous, knowledgeable. Hired the company to oversee all work that *** noticed over the last few years that needed attention. Quickly analyzed and the next appointment was scheduled after I purchased a new kitchen faucet. A bulging older pipe was shown to me, so I feel everything was updated and replaced before further damage could take place. Everything was explained to me in a courteous, knowledgeable way. Would recommend this company and serviceman to anyone. My last plumber retired and shopping around is stressful and can be a ******. Will use this company again. Ask for ****.Review from Jim P
5 stars04/23/2023
On a recent Thursday afternoon our basement drain backed up. We contacted a heavily-advertised company that our neighbors had used and they said they would come the next day. At 4:00pm Friday they called and said they could not come until Monday. Several frantic calls informed us that no one could come until Monday before we got a return call from Precision Plumbing. They said they could come out Saturday and were upfront that the service charge would be higher. *** was very diligent about staying with the process until he was sure the drain was clear. He was friendly, kept us informed and cleaned up when he was done. Needing a new water heater and pressure reducing valve we again called on ***, who was able to come out in just a few days. Again he was friendly, professional and thorough. We felt the pricing was fair and will not hesitate to contact this company in the future.Review from Ann G
5 stars04/08/2023
I think Precision Plumbing it top company in O'fallon Mo. I had excellent fast service from them (****) was my installer for a new water heater I could not be happier with the company fast service installer was great!
Precision Plumbing Solutions Response
04/10/2023
Thank you!!! We really appreciate your business!!Review from Jack B
5 stars02/16/2023
Excellent work. Very professional. You get what you pay for-master of his profession. **** will be asked for in future needs.Review from tracy w
5 stars07/15/2022
Excellent service. This is the second time I reached out to this company and both times the issues were resolved and repaired. The plumber each time was courteous, professional and knowledgeable. **** who answered all the calls is friendly and keeps you updated if arrive time is earlier or later than expected. Plumbing issues are frustrating and working with this company made my plumbing worries ease. The plumbers go out of their way to answer all questions and leave you with a business cards in case you have further issues or questions. Outstanding service! Thank you!Review from Laurie C.
1 star02/06/2022
My husband made a non emergency appointment for minor toilet repairs with ***** ******** for 1/31/22. The plumber arrived from Precision Plumbing Solutions at the agreed upon time. He surveyed the job and left to pick up parts from the shop. He returned and replaced the handles and levers on two toilets and both flappers. He also tightened the bolts on another toilet. He was at my house a total of thirty minutes at most. He gave my husband an invoice charging $535 for the work. This price reflected a $45 off internet coupon. My husband wrote a check for the amount and the plumber left. About five minutes after he left, one toilet began leaking. A call was made to the company and he returned and corrected the problem. My husband has some minor brain damage and did not question the price. I was unaware until later. I emailed ***** ******** promptly and asked for clarification but did not receive a response. I tried to email Precision Plumbing but the website would not send it. I called and left a detailed message asking if this was their usual charge for such minor work and asking for a return call. Again, no response. I am filing this claim against the company for charging an outrageous price for such a minor job.Precision Plumbing Solutions Response
02/08/2022
Hi, we have not received any correspondence regarding your dissatisfaction with our pricing. As we always contact customers back when we receive correspondence. Someone from our office will be in contact with you shortly.Precision Plumbing Solutions Response
02/08/2022
I tried looking up your information by your name and not sure if it is under a different name or spelled differently. Would you please contact our office at ************ and ask for ******* and I will be able to address your issue immediately.Review from Geoff L
5 stars12/21/2021
I contracted with Precision Plumbing Solutions to plumb cold and hot water lines and a drain to a sink I installed in my garage. The technician **** was very knowledgeable, professional and worked swiftly - characteristics of a veteran with a lot of experience. The result was quality beyond what I would expect. The process of shutting the water supply valves in order to do the work, then opening the valves again when finished dislodged deposits that had accumulated, greatly restricting the water flow. **** spent the time to clear these obstructions, even though it was not a fault of his work and was beyond the contracted scope of the project. The cost was very reasonable and exactly in line with the original estimate.My unhesitating recommendation is for anyone to engage with Precision Plumbing Solutions with confidence.
Customer Review Rating
4/5stars
Average of 8 Customer Reviews
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