Customer ReviewsforVat19.com

love vat19,recently ordered a mega mystery box and the mystery stocking. i accidentally put in my wrong address and they helped me thoughout the process and refunded me quickly. cant wait to go on a tour someday.

Thank you so much for the kind review. It is greatly appreciated! And thank you for your business. I hope you enjoy the items you purchased.

This company is terrible and I would not recommend ordering from them. I place an order and havent received it. Its been a month since the order was placed. Ive written 2 emails to the company with no response. *** also called and been put on a recorded hold for an extended period of time, only for the recording to say were too busy to take your call The owner deserves a 0 star rating for doing nothing and taking my money.Worst company Ive ever dealt with! Dont get scammed like me

Dear *******,We apologize that your package has not yet arrived. In review of this complaint, I was only able to locate one email from you. It was sent to us on April 12, 2023 at 3:56PM ** (the same day you submitted this review at the BBB). At 04:05PM CT (9 minutes after receiving your email), one of our customer service representatives, ***, responded to your inquiry with the following message: "Hi *******, Thank you for your email and we are very sorry that you have not received your package. You mentioned that you contacted the company one time through email. I checked and don't see anything from you. Did you mean DHL, the shipping company? I sent your tracking number over to our contact there to see if they can confirm that your package is lost. In the meantime, can you confirm your address with us? As soon as we confirm your address is correct and the shipping company responds (usually within 24 hours), I can process a refund for your missing order. Thank you for your patience!"I'm certain that if the shipping company responds or you follow-up with ***, that she will be able to resolve this matter quite quickly. Again, I apologize that this package has been so delayed.Best,*****************************, Owner Vat19.com

We bought a potato chip maker, which worked well for making potato chips at home. But the chip maker itself flashed and burned in our microwave after the first use. Our microwave is new and we've never had this issue with anything else. Contacted Vat 19 for a refund, but no response at all. It's disappointing.

Dear *****,Thank you for writing. We were unable to find an order with the name and email address provided to the BBB. Do you have your order # so that we can investigate further? That being said, we did find an email from a customer with the same zip code that you provided, but their name and email address are different. We responded to that customer on February 10th stating that we would issue a full refund upon receipt of a picture showing the damage. We haven't heard back from that customer. That being said, the only thing that could cause flashing or sparking would be metal. The removable top with slicer should not be put into the microwave. Was it accidentally put into the microwave?Please confirm your order # so that we may assist further. Thank you!

Thanks for this reply. My husband ordered it and found your reply in his spam messages. He emailed you back a picture of the damage. Thank you for offering to replace or refund it. No, we did not put the slicer in the microwave. We really did not expect to see sparks! Order #*******. I'll be happy to update my rating once this is finished. Thanks!

Update - we received a refund for the chip maker, which was much appreciated! I understand occasional flawed products happen, and I appreciate Vat19's customer service in making it good.

I ordered the large mystery box and I got food items I could have bought from a gas station. I vmbought this for my grandson, he liked it but for the price it was not worth it.

Dear ******,I'm so sorry that you were disappointed with the items in your Mystery Box. We try to include a little something to appeal to a wide range of ages and interests.Most of the feedback that we have had about the Mystery Boxes has been very positive. I'm glad to hear that your grandson enjoyed it.

Terrible!!! I ordered Divoom backpack and does not work. I have sent so many emails and a video showing the problem which they asked for. I called my credit card company to dispute the charge. *** told me if I stop the dispute they would give me my $159.99 which I did. It has been almost 2 weeks and still no refund. They told me it takes a long time. I have never heard of a refund taking so long. I think I am getting the runaround. DO NOT BUY FROM THEM. THEY ARE A SCAM COMPANY!!

The customer reached out to our customer support team on August 23, **** about their Pixelated Smart Backpack. Per our policies, we attempted to assist the customer with their purchase through our customer support team. When we were asked for evidence of a faulty product, we were provided with pictures of the item that did not indicate a non-working product. We followed up with the customer almost daily until August 30. On September 1 at 3:56 pm CST, we received an additional message from the customer providing us with the requested information. Unfortunately, on September 1 at 12:30 am, the customer also opened a dispute with their credit card company regarding the transaction. We provided information to the credit card company regarding the transaction on September 1 at 10:04 am CST. Once a transaction has been disputed with a credit card processor we are not able to issue any sort of refund on that transaction. The credit card company is reviewing the information and state that they will provide the outcome of the dispute by October 20, 2022. We notified the customer on September 7, 2022 that if the dispute was closed with the credit card processor we can issue the necessary refund. At this time the credit card processor (Stripe) has not closed the dispute. We legally can not issue a refund until the dispute is closed. We have continued to monitor this dispute with our processor nearly daily and followed up with the customer four times to let them know the status. We have continued to apologize to this customer for the inconvenience, but our hands are tied as we await the outcome of this dispute.

Avoid this company. I ordered two separate mystery boxes for my boys for Christmas, based on their repackaging dates. The boxes were the exact SAME, no mystery here, and the boys were incredibly disappointed, especially the second one to open his box. Company apologized for their mistake and said I could ship back at my expense, less a 15% restocking for store credit. Truly deplorable to advertise overpriced cheap junk food and toys to kids and not stand behind your mistake. ************** profiting off kids.

Dear *******,I am truly sorry that your children are disappointed. But you are twisting the truth.You made an assumption that because you ordered boxes a few days apart that they would contain different items despite the messages on our site that clearly claim otherwise.You wanted something (two mystery boxes that contain different items) that we do not ever claim to offer.We have offered a full refund if you returned the box (despite the fact that we clearly state on our site that this item cannot be returned because most boxes contain edible items). We also sent you a $15 gift card as a measure of goodwill in addition to the full refund upon return.We will readily admit when we have made a mistake and we will do everything in our power to make it right with a customer. This is not one of those situations.I have included relevant excerpts from our web page (****************************************************) below so that others can see exactly how we advertise this product:*** From the ****************** section: ***Note: Each equally-priced box contains the same items *** From the "Frequently Asked Questions" section: ***Question: I want to purchase multiple Mysterious Boxes of Mystery. Will they each have the same stuff inside?Answer: Yes, boxes of the same style will contain the same items. While we do swap out the contents occasionally (see below), it's best to assume that boxes of the same style are identical.Question: How often do you change the contents of the Mysterious Box of Mystery?Answer: We pre-pack each style in batches, which we call "builds". We attempt to vary the contents with each new batch we create, but it's possible that you could receive identical builds on multiple purchases, even if you make separate orders (especially if little time has passed between orders).*** From the "History" section: ***Because we're always finding new awesome stuff and we're so excited to share it all with you, we frequently update the contents of our Mystery Boxes (see the build dates below). However, just because we made a curated collection of awesome on a certain day, that doesn't mean we instantly sold out of those builds. Ordering separate Mystery Boxes doesn't guarantee that you'll get something different from box to box, but it does guarantee that you'll be getting something awesome.Best,*****************************, Owner *********