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          Frank Leta Honda has 1 locations, listed below.

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            Business ProfileFrank Leta Honda

            New Car Dealers
            BBB accredited business

            Contact Information

            500 Auto Mall Dr

            O Fallon, MO 63368-2204

            Visit Website
            (636) 336-5000

            Business hours

            9:00 AM - 8:00 PM
            Business Hours
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 8:00 PM
            9:00 AM - 6:00 PM
            Closed

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            Customer Reviews

            4.76/5

            Average of 128 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/29/2000

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Automobile Dealership

            Products & Services

            New Cars, Used Cars, Auto Dealer, Car Dealership

            Business Details

            Location of This Business
            500 Auto Mall Dr, O Fallon, MO 63368-2204
            BBB File Opened:
            3/29/2000
            Years in Business:
            53
            Business Started:
            5/1/1971
            Business Started Locally:
            5/1/1971
            Business Incorporated:
            6/24/1985
            Accredited Since:
            3/29/2000
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Stephen Brown, General Manager
            • Mr. Frank Leta, President
            • Mr. Michael Brown, General Manager
            Contact Information

            Principal

            • Mr. Michael Brown, General Manager

            Customer Contact

            • Mr. Michael Brown, General Manager
            Additional Contact Information

            Fax Numbers

            • (855) 313-5585
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            26 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/11/2023

            Complaint Type:
            Order Issues
            Status:
            Resolved
            I bought a vehicle from Frank Leta Honda on September 6th, 2023. During paperwork, I signed a paper saying I am buying a car without a title but I was assured I would receive the title within 30 days. 30 days go by, I have not received the title to the car. I contact the dealership, I left a voicemail, and I also sent a text to the number they provided on the recording. No response. I was able to get a hold of someone in HR, they gave me the direct number to their general sales manager at Frank Leta Honda. Called multiple times, no answer, also the voicemail is full so you cannot leave a voicemail. Finally was able to get a hold of the guy that sold me the car on October 27th by email. He said they ordered a duplicate title. Sounds great. I emailed him today, November 11th just wanting a follow up making sure all paperwork has been sent to the state to get the title. Hoping to hear from him soon. Im filing this complaint because its been like pulling teeth trying to contact anyone at this dealership. Its been 60+ days since the sale of the vehicle and no title. I just want more communication from them so I know exactly whats going on.
            Read More
            Read 25 More Complaints

            Customer Reviews

            128 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chicas S

            03/04/2024

            I just purchased a vehicle 12-28-23 used certified pre owned Frank Leta Honda vehicle, pulled off lot after purchase check engine light come on contacted salesman put in ticket to get fixed day later brought vehicle back they kept for 6 days or little longer. Two weeks later something burning contacted service made appt ice storm it was rescheduled, long behold as they say excessive amount of oil is leaking due to corrosion 2000 bill! 2 months 3600 miles. *** Im stuck with a lemon. I havent been able to drive it at all 4 days now. I have called left messages no return call from service, sales managers. This has been an awful experience from one of the largest Honda dealerships. I should have read the reviews before I went to this dealership.
            Read 127 More Customer Reviews

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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