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Find a Location

Cord Moving & Storage has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Cord Moving & Storage

      4101 Rider Trl N Earth City, MO 63045-1102

      BBB Accredited Business
    • Cord Moving & Storage

      57 Marsh Dr Belleville, IL 62220-3414

      BBB Accredited Business

    Business ProfileforCord Moving & Storage

    Moving and Storage Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.91/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/1/1957

    Years in Business: 104

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Cord Moving and Storage Company, Inc. provides local, long distance, state-to state, in-state, and international household goods moving.  Additionally, Cord provides partial or full packing services, partial or full unpacking services, appliance servicing, crating, specialty services, short and long term climate controlled storage and vehicle transport.  Cord also is engaged in office, workplace services, industrial, warehouse, facility, library, laboratory, legal, medical, financial, military and institutional moving along with record storage/management, shredding services and disposal.

    Products & Services

    Cord Moving and Storage in St Louis coordinates moves for businesses, families and corporate employees originating anywhere in the world. 

    Business Details

    This is a multi-location business.

    Find a Location

    Cord Moving & Storage has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Cord Moving & Storage

        4101 Rider Trl N Earth City, MO 63045-1102

        BBB Accredited Business
      • Cord Moving & Storage

        57 Marsh Dr Belleville, IL 62220-3414

        BBB Accredited Business
      Location of This Business
      4101 Rider Trl N, Earth City, MO 63045-1102
      BBB File Opened:
      2/1/1994
      Years in Business:
      104
      Business Started:
      1/1/1920
      Business Started Locally:
      2/1/1920
      Business Incorporated:
      10/9/1950
      Accredited Since:
      2/1/1957
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • North American Moving Services
      • Cord Moving & Storage Company Inc.
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Gary L. Paul, Chief Administrative Officer
      • Mr. Tim Faulkner, Business Development Consultant
      Contact Information

      Customer Contact

      • Mr. Gary L. Paul, Chief Administrative Officer
      Additional Contact Information

      Fax Numbers

      • (314) 291-6127
        Primary Fax
      • (314) 209-0120
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/07/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      We used Cord to move into our brand new build on March 21st. Upon moving in the company put several holes in our walls, dents and dings in walls, ceilings, and doors, damaged weather stripping, and damaged tons of furniture. We are negotiating having a repair firm come out to fix the furniture, but only after they told us that we could fix it ourselves for $50, then "graciously" offered us a "goodwill" $500. They sent us links to Walmart for leather repair and magic erasers, but I'm not sure how that takes dents out of appliances or holes out of a vanity. Regardless, the other part of this, and the reason for this complaint, is that they sent a Cord box packer out to fix the damages to our new house. The repairs were clearly attempted by an amateur and the company is refusing to have any of the issues professionally corrected. There is still a deep dent in one ceiling, and the paint used was not blended in some areas, and the wrong finish in others (matte vs satin). One piece of weather stripping was simply glued together instead of fixed. This is a brand new house and there are so many issues after they left. Too many to cover here, but additionally there are a few scuffs on the walls, the mudding was done haphazardly and the texture no longer matches, a railing was bent and scuffed, old, dried paint was used, and blending was not done, so touch ups are obvious. They keep saying the builder is at fault.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jan L

      1 star

      01/19/2023

      The movers were throwing things and cursing. One stated he got cut by glass in the shed. There wasn't glass in the ******* was a clay *** that he through the broken pieces in the box. The gentelman that gave me the quote told me the men would help me box things up. So I left somethings ended up being 6 boxes. They damaged a doorway getting a piece of furniture out. It was obvious they did not want to work. They chipped a piece of furniture. Never again. Thank the Lord they didn't damage my new home.

      Cord Moving & Storage Response

      01/20/2023

      ************,Before responding, I did some research concerning your issues. First, I apologize that your experience with us was not acceptable. Throwing items or cursing is not an acceptable practice within our company. Regarding the packing of 6 boxes, there was nothing in your quote to price for those services and this being a local move, the quote and the actual were charged by the hourly rate and were accurate. I also note that you moved in May 2022 and today is 1/20/23 almost 8 months after your move. I checked with our leadership and administrative team and we have no record of any complaint from you during or shortly after your move. Generally, if a customer has an issue with their move, they contact us very quickly and we do our best to rectify the situation. Had you done so, we could have had a discussion with the move team, reviewed your estimate, addressed the few broken items, and door damage along with an apology which would have been more meaningful. Cord Moving and Storage has been in business since **** and our goal is to perform moves with the highest professionalism and excellence. I wish you would have reached out to us in May so we could have remedied this matter. How may I assist further? Respectfully, ******************** - Chief Customer Officer.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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