Business ProfileforPohl & King Monument Co

We was looking around for a tombstone for my dad grave. Over the phone we checked on the tombstone at *********** to see about a ball park price and delivery time, they advise it would take 3 to 4 months for delivery and the concrete pad was included in the price . Because of getting it quicker then other companies, we decided to order it and then they told us, the concrete pad is separate. We ordered it late February 2024. My mom paid 1/2 down upon order and balance before delivery. They sent us proofs to approve. The proofs was nice and very pleased. She paid the balance on May 28th and they had promised to deliver it on a Saturday. When we called to see what happen they advised a funeral came up and they would get to it soon. It has been 2 months and still not delivered. We have called multiple time and get the same thing, I need to talk to the boss. I called the main office and spoke to **** and she was to check with the boss and call back. She would see what the problem was and see if they could have it set before Friday 7/26. Not a call back. :( Now when I call the main ******************* office, it seems they pick up and hang it back up. My mom was visiting here from ******** and was in hopes to see it. My husband has left many messages and I spoke to **** regarding her visit here. Very disappointed in this company. Wish we would have went with another company even though it might be months before we would have got it. Wish I had read the reviews before we dealt with this company. ***** was paid 2 months ago and no stone has been delivered and will not answer the phone when we call. My mother is 83 and on a fixed income and sure hope we have not lost our money.

We had hired a contractor to do the setting and he told us he would be delivering the monument.  He didn't communicate with us and got another full  time job and didn't let us know.  The monument is being installed today.  We are supplying the customer with a bigger base at no extra charge to the customer. The contractor will not be working for our company as of this present time.