Business ProfileforMirror Finish Polishing

I was looking for a business to polish an aluminum spark plug cover to dress up my engine bay and did a web search that resulted in finding MIRROR FINISH POLISHING. The website has a red scrolling ad that said QUOTES ANSWERED IN 24 HOURS. Sounds great right? So I submitted a request for quote on 10/28/2021 I was especially interested reading the following on the website as I wanted my recessed engraving prepped and painted: "We can fully customize the look of all parts from our full line of polishing options to our accent painting options, custom engraving, welding and custom shaping services which is why several customers that attend the SEMA show in Vegas every year use Mirror Finish Polishing for their show needs!" This was a simple part compared to the incredible work shown on the website...or so I thought. What could possibly go wrong? $1300 later I found out how the hard way. I sent a follow up email after our discussion to have on record the details of the work: The prepping and paint of the recessed areas (the lines and such) RED with the polished upper surface I think is my choice and as you say would be less costly. Please provide pricing I then received the following pricing from the CEO/owner: 1.) Aluminum Coil Cover Piece W/Many, Many Machine Lines Everywhere (Not the recessed areas) Completely Sanded, Prepped, Completely Re-surfaced and Triple Polished to a 100% GUARANTEED Mirror Finish: $289.00   2.) Aluminum Coil Cover Piece W/Many, Many Machine Lines Everywhere (Recessed Areas) Completely Sanded, Prepped, Completely Re-surfaced and Custom Painted Red: $129.00 (Pricing includes each and 14 weeks later I received the pics and the parts with NO PAINTED engraved recessed area as I paid for. The CEO/owner didn’t offer to correct what he neglected to do or offer to reimburse me. I feel I was defrauded and cheated by this individual who couldn’t care less about my satisfaction as a paying customer. I was taken by this individual.