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          Bach's Medical Supply has 1 locations, listed below.

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            Business ProfileforBach's Medical Supply

            Medical Equipment

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            3/1/1991
            Years in Business:
            42
            Business Started:
            11/2/1981
            Business Started Locally:
            12/1/1982
            Business Incorporated:
            2/28/2008
            Type of Entity:
            Corporation
            Alternate Business Name
            • AdaptHealth
            • Bach Medical Supply
            Business Management
            • Mr. Scott Whitlock, Co-Owner
            Additional Contact Information

            Fax Numbers

            • (417) 883-2663
              Primary Fax

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I wish to lodge a complaint against **** Medical for Electronic Harassment, Deceptive pricing and failing to resolve billing issues in a timely manner.I wish to have all electronic communication ceased and my billing issue resolved or I will be contacting the ******** Attorney General on this matter. I have All documentation and recordings from all interactions with **** Medical/Adapthealth ********.On April 5th, 2023 I called Bach Medical Supply about pricing on some supplies for my CPAP therapy. I was informed after giving them all my ******************** information that my bill would be $40 some dollars. I went ahead and ordered the supplies from them.After receiving a bill for $157.63 I was told that was due to Co-pays and deductibles it was higher than quoted. I was given the choice to return the items so I did. I have a shipping label, tracking number and a proof of delivery but even after 5 calls to the billing department over 2 months it has yet to be resolved.I have uploaded supporting documents and full description of each call to the billing department.Here is my main frustration, I have done everything they have asked and its going on 2 months with no resolution in sight. It is not worth anymore of my time to call them as every time I do I get basically the same response. In the mean time I have now received a letter saying my account is Seriously Delinquent and if not paid in 10 days it may go to collections. Also I am being harassed by ********** and Robo-Texts to my cell and Robo-Calls to my house phone. Here is a listRobo-Texts:May 26th at 10:52 am May 26th at 12:26 pm June 8th at 12:19 am July 5th at 10:19 am July 5th at 1:42 pm July 6th at 10:35 am July 6th at 1:58 pm July 7th at 10:51 am July 7th at 3:54 pm Robo-Calls to my Cell Phone:July 5th at 8:44 am July 7th at 9:04 am Robo-Calls to My Home Phone:April 4th at 4:26 pm June 21st at 10:33 am June 22nd at 10:05 am June 23rd at 3:04 pm July 5th at 8:32 am July 7th at 8:19 am
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John Larry F

            07/05/2022

            Extremely poor customer service. Open only by appointment. Difficult and almost impossible to talk to a live person.I am 83 years old and just recently moved from ****************, ** where we used *********************.No appointment for ****** and easy to get c pap supplies and oxygen supplies. They would even deliver.Any doctor that recommends **** Medical is doing a great dis service to their patients,*************************************

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