Business ProfileforWilson's Landscaping & Lawn Service Inc

I contracted with Wilson's Landscaping to purchase and install 23 shrubs and trees on April 18th, 2022. They put off installing until June 15th. While they were here on a 100 degree day I offered them the hose (to properly moisten the holes for the new plants) twice and they refused. They didn't use a single drop of water. They instructed me not to water them until evening. The next evening the spruce fell over and I emailed the project manager(****) very early the next morning and he said they would not come until Monday to fix it. My lawn guy tried to replant it as best he could so I told **** and got no response. By the 23rd some things started looking like they were dying so I rolled out on the grass in my wheelchair (not safe and very painful) to realize that a lot of the plants had not been backfilled at all and two other arborvitae were dead and 4 others were shrinking and starting to turn brown. Immediately wrote to **** (3 times over several days) and got no response and then after sending a message to the mail email finally on the 29th he said someone would come on the 30th. They finally filled the dirt in(with more claylike soil causing it to dry out even faster) and the other stuff recovered, but they 'didn't want to do anything yet about the dead ones'. After much research (****** **********/Various Landscaping Companies) it's very assured that transplant shock caused 7 out of 10 (so far) to die and two more are struggling. As supposed experts, they should have known not to plant during a heat wave (that still hasn't really stopped), they should have used lots of water and backfill to prevent the transplant shock. Now they are saying that they don't have warranties on plants. I am certain that the poor quality of work killed the plants, therefore they should replace the ones they killed. Part of the total cost was for competent installation, I did not get what I paid for. I have security video, but it's too big to send. Pics only.