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Find a Location

Duenke Cabinet Company has 1 locations, listed below.

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    Business ProfileforDuenke Cabinet Company

    Bathroom Design
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/21/2001

    Years in Business: 71

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Kitchen Cabinets,

    Bathroom Vanity and Cabinets,

     

    Products & Services

    Cabinets & Cabinet Hardware
    Countertops
    Faucets & Fixtures
    Appliances
    Installation

    Business Details

    Location of This Business
    14436 Manchester Rd, Ballwin, MO 63011-4043
    BBB File Opened:
    3/21/2001
    Years in Business:
    71
    Business Started:
    1/1/1953
    Business Started Locally:
    1/1/1953
    Accredited Since:
    3/21/2001
    Type of Entity:
    Sole Proprietorship
    Hours of Operation

    Showroom

    M:
    8:00 AM - 4:30 PM
    T:
    8:00 AM - 4:30 PM
    W:
    8:00 AM - 4:30 PM
    Th:
    8:00 AM - 4:30 PM
    F:
    8:00 AM - 4:30 PM
    Sa:
    9:00 AM - 12:00 PM
    Su:
    Closed
    Business Management
    • Mr. James Schmidt, Owner
    Contact Information

    Principal

    • Mr. James Schmidt, Owner

    Customer Contact

    • Mr. James Schmidt, Owner
    Additional Contact Information

    Fax Numbers

    • (636) 227-8521
      Primary Fax

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/13/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    We contacted for 2 baths and a kitchen. Most is complete except the hall bathroom is making loud sounds that were not happening before they made modification to the bathroom, master bathroom is incomplete and has a strip added to the vanity and was not discussed with us and looks very bad. Master bathroom is missing the water heater and the toilet needs to be adjusted and shower is not working yet. In the kitchen, they finished the work but the back splash does not look appropriate like it was done by a professional as well as the crown molding and some of the wood around the refrigerator is cracking. I can add pictures if needed. The owner of the company came and saw the problems and said he would talk to his contractor but has not answered us about it. The last time the contractor was out was before Thanksgiving 2021 and the owner came out in March 2022 and has not responded to us since. He took pictures and will not respond to calls since he has been out to our home. But the company has sent a final bill to me like it was completed around mid March. I have called since and they say they will make a note but do not answer my questions or reply back to me. Please contact me for anything else you may need. We appreciate any help we can get to finish our project as we have paid for the work that has been done and it has been done sub par or incomplete and they will not respond to me to try to reach an agreement to move forward or schedule appointment to finish the work.
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Norman & Karen M

    2 stars

    05/02/2023

    On September 8. 2022 we entered into a contract with Duenke Cabinet Company. Mr. ***** ******* worked with us to design the bathroom remodel. We agreed to make an initial payment of $5,000 and subsequent payments of $5,000 when construction began and a final payment of $2,916.71. The contract was signed, September 30, 2022. Throughout the time of services there were delays, a lack of a consistent schedule with the workers, lack of communication and damage done to the new tub and bath fixtures. On Tuesday, April 11, I called *** ******* and discussed the delays, workers not showing up and damages but never heard back from Duenke Cabinet Co that week. We also hired a contractor to paint the bathroom walls after the installation who said he could paint the room before leaving on April 18th to go on vacation. Due to the length of time Duenke has taken the painter has gone on vacation, and will do the work when he returns. The lack of schedule, lack of communication and damage to to the new tub and bath fixtures from this company has been a constant irritation. We are very dissatisfied with this project and would not be doing business with this company again, nor can we recommend this company to our friends or others. A project that was stated to be completed in approximately 2 weeks has taken 7 weeks, and no promise when it will be completed.

    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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