Business ProfileforAllen Outdoor Solutions

Allen Outdoor Solutions had been doing our sprinkler maintenance for a little over a year and we were pleased with their service. However, we had quite a different experience when we hired them to solve a drainage issue in our backyard. There were too many breakdowns in communication and things that went wrong with this project to list here, but in summation after spending thousands of dollars to solve a drainage problem, we still have a backyard that becomes a swamp in the rain. When we called the company to voice our concerns the owners solution was to spend an additional $1800 to solve the problem that he claimed was never addressed initially, which is absurd. (Mind you this was after another employee came out and agreed the job wasn't completed correctly and would be addressed immediately at their cost and then they went radio silent for 3 weeks and failed to return any of my phone calls). If you decide to hire this company to do work for you, be sure to get everything in writing, or better yet, record your conversations with them because their recollections of what was discussed are foggy at best. We worked with the owner directly and he was extremely defensive, rude, dismissive and dishonest. He actually laughed out loud at our concerns and had the audacity to say "and this is my problem?!?" at one point. I have never experienced such a lack of genuine concern over a customers satisfaction. As a former business owner myself and someone who continues to work with clients daily, I cannot imagine treating a paying client the way we were treated. I would be happy to share more details with a anyone considering hiring Allen Outdoor Solutions, but I highly advise you to look for a company that actually cares about their clients and comes up with actual SOLUTIONS!!!