Customer ReviewsforBass Pro Shops

Finally around the age of 55 I was able to purchase a side by side which I had wanted for hunting purposes. I went all out buying a 2021 camo tracker 800SXLE fully loaded including a trailstar trailer for hauling. Then added many other accessories. When picking up the unit at a tracker dealership ******** I had noticed it was hard to shift into gear. I had questioned the sales person who had said that it was where it was new and would wear in. I didn't get to join the club I had planned to but did get to use the tracker from time to time on my property and carrying my grandkids around, a total of 40 hours and 117 miles to date. The unit ended up getting worse with shifting and I was having to leave it in drive most of the time. I finally found a tracker repair shop closer to where I live who had stated there were actually a couple recalls on the unit so I took it there in November of last year. They tried one of the recalls which was a cable kit which did no good. The next problem was the clutch which thru tracker forms on line had been a major issue. Although mine was out of warranty I figure a recall is a recall and it seems to be a known issue so I figured there would be no problem getting it fixed under the recall especially with the low use and low hours on the unit. Berkeley outdoors made several attempts to get a resolution to the problem but received no reply for months. I finally started making calls myself just trying to find out what the issue was and was met with no response. After talking to ******** outdoor this morning they were finally told they would not cover my unit because of being too far out. I was told the recall itself was for 2022 models and mine is a 21. Same problem, same issues. So my unit has sat at a shop since November just for them to come back with a doing nothing response. A recall should be a recall especially for the minimal hours on the machine.

During our visit at ************************ a Bluegreen representative approached us with an enticing offer: a free stay in ********** along with a $50 gift card in exchange for attending a "presentation." However, I strongly advise everyone to BEWARE and avoid falling for this trap! The presentation room was adorned with captivating pictures of luxurious resorts and vacation packages that could be obtained through their points system. We were lured into believing that this investment would not only benefit us but also leave a lasting legacy for our children and future generations. Little did we know that this so-called "legacy" would turn into a never-ending nightmare of escalating maintenance fees and additional expenses forced upon us by the resort. After losing thousands of dollars, we reached out to Bluegreen in hopes of resolving the situation as we believe we are owed our money back and to part ways. But unfortunately, our encounter with ********************* who is a representative at Bluegreen left us with no beneficial options. Not only am I frustrated by the deception and lies we were subjected to, but I am also disappointed that Bass Pro Shops allows such practices to take place. It is my sincere desire to warn others and urge them to steer clear of these representatives who approach you with promises that are too good to be true.

I purchased a firearm at **************** and was cleared by dros by 11/2/23 did call prior 2 ask if I was able to pick it up as I did on a prior purchase of a firearm here and was told to come in and pick it up.At pick up was told there was a discrepancy between the use of my middle name on my motorcycle registration and my drivers license Supervisor at the time of pick up then asked ,what was my legal name and I showed my birth certificate which is the same registered on my drivers license and billing They then made a copy of my birth certificate. Im not certain as to why they made the copy but the atmosphere felt different, the supervisor said they still could not release my purchase and the initial clerk said somehow things had changed since I produced my birth certificate Im not sure why we were not now discussing a solution, but a refund.The first clerk who was initially handling the release came out and I told him that I had to go to work.He was speaking to someone on a headset and he said this guy is trying to run out of the door ? I told him I would return and restart the process. I returned and repeated and after a week I received a letter from the *** regarding the purchase informing me that a hold had been placed for 30 days. I have only had this experience but once before with a purchase I made at On Target Firearms in *******. I am not one to force my business on anyone, if my business is not welcome ,I have no issue there , but I am concerned about why the initial background check was cleared to go forward with my middle name and why the clerks were not knowledgeable about any potential problems that might arise, if indeed that was the issue. Furthermore even after being cleared, the release was held, and after that determination a copy of my birth certificate was obtained. *** never encountered this before And I am most concerned with why a copy of my birth certificate was made if it was not used for clearance what it was used for

Horrible customer service except for Pat. I placed an order online, 2 weeks passed no email or anything about shipping. So ofc I called to find whats going on . They said my order was cancelled I was super upset because its an inconvenience now my items wont be delivered in time or not at all. Plus I was never notified that it was canceled so had I not called I would have never knew. Was given a $10 code for inconvenience, to replace my order. Replaced order, called them to check status 4 days later said this order is also canceled and I should go in store due to them having issues with online. So then I asked ok cool can I just have code for the $10 since Ill have to go in store and buy again. The woman said no and kept talking over me wouldnt let me finish a sentence so I did raise my voice out of frustration and asked for a supervisor but instead got hung up on. I called back and Pat was super understanding . I was only asking for what was already given ($10 off) nothing more for the inconvenience. Then I was transferred to **** who immediately was rude and started to defend then woman coworker Instead of staying of focused on the issue with my order. I asked **** for a supervisor multiple times, got told no, asked for corporate number was also told no, asked to speak to anyone else even asked for *** and was told no. In conclusion the customer service is literally horrible. They do not care at all. Only care about the money

Bass pro has long been known for running a ad for an item an as soon as the sale date starts the item is out of stock. This has not only happened to me many times but also to lots of more people that I know. To me this is nothing more that to get you into the store after driving 2 hrs one way to find out that the have fault advertised the sale item that I went for you can't tell me that on the day is the sale start date that 1 hours after bass pro opened the doors that they are out of stock This is to me a bad way to run a business, not only for the purchaser but for the manufacturers. If they run an ad for a week and run out on the same day that is bull c*** Hope someone will look in to this issue and help out many loyal customers to not travel to get an item like a gun and find out the never had it . So Sorry, but it is true that it happens all the time. Thsnks

This is one of the worst Bass Pros in the country! Their customer service is abysmal!! It is non existent!! If you like to hear a phone do nothing but ring, call any department in this store!! IF you do get ahold of anyone all they say is they are way too busy to answer phones! Yet if you go into the store, ghost town! The employees who are there are useless! They are great at playing grab a** but not at actually helping customers. I recently made an online order to be picked up. I made the order early in the day thinking they would have ample time to fulfill the order by the time I was able to get to the store. NOPE! Not even close! After 4 hours I had not received an email so I stopped by to see what was going on. I did try calling, but nothing but a ringing phone. The salesperson told me they could do nothing until I received the email. The product I wanted would have taken me about 10 minutes to get. I told the sales person to cancel my order but that was not possible. My option was to go just do what I should have done originally, just gone and bought it and pay for two items, only to have to try and return one. I gave up and left, hoping I get the email that they finally found the time to get my item. Never again!!

The absolute worst customer service I have ever experienced! I made an order for 5 items, I received a package with 2 items that were not what I ordered. I started the chat to get my items that I ordered. ***** told me I had to return the items I recieved then they would ship my replacement... she also waited at least 10mins between each response making it take over an hour and still not fixing their mess up... filing a charge back. Do Not Buy Online!

I went there to purchase a gun but the staff rude not professional and disrespectful general manager keint **** is racist and unprofessional and unlettered i am going to *** this business and specifically the manager if the dont solve my problem ****