Business ProfileforHappy Beginnings LLC

Dear *****/Sir,I am writing to express my concerns and request a resolution regarding the egg donor service I contracted with your agency, Happy Beginning.> About the Transactions:1st Installment: USD ***** on Oct. 25, 2023 2nd (Final) Installment: USD ***** on Oct. 27, 2023 ***************************** committed to introducing an egg donor and finding an alternative if the initial arrangement was canceled.> Nature of the Dispute: Prior to signing the agreement, I was informed that the donor preferred to be a known egg donor. I specifically contacted Happy Beginning to understand this arrangement and was assured that a video meeting was part of the process, not a screening, and that the donor would not reject me based on this meeting. Based on these assurances, I proceeded to sign the agreement and make the necessary payments.However, following the video meeting, the donor chose to withdraw. This decision seemed to be influenced by my review of her publicly available profile information. I would like to clarify that my actions were based on the understanding that such information review was permissible, considering the donor's choice to be a known egg donor. She had provided details such as her educational institution and field of study in her profile. To verify this information, I accessed her school's website. My intention was not to intrude upon her privacy but to confirm the information provided within the parameters she had set by being a known donor. This misunderstanding underscores the lack of clarity in the agreement regarding the boundaries of information sharing.Given that the premise of our agreement that the donor would not reject the arrangement was not upheld, I believe it is fair and reasonable to request a full refund.> Whether or not the business has tried to resolve the problem: Despite my efforts for a peaceful resolution, the agency refused to refund or propose any alternative solutions after their breach of our agreement.