Business ProfileforExpress Scripts
Current Alerts For This Business
On July 13, 2020, Ohio Attorney General Dave Yost, filed a lawsuit against Express Scripts for multiple contract breaches that helped Express Scripts pocket millions of dollars in overcharges to the state.
The suit, filed on behalf of the Ohio Highway Patrol Retirement System, seeks to recover unspecified damages from Express Scripts, which had been the Pharmacy Benefits Manager for the HPRS' health plan since 2010.
The lawsuit filed maintains that, in each year of Express Scripts' contract with HPRS except 2011-12, Express Scripts failed to satisfy the pricing guarantees in the then-applicable pricing schedule, thereby overcharging HPRS on thousands of claims.
This lawsuit is pending.
Better Business Bureau is advising consumers to use caution when considering doing business with Express Scripts. BBB has received a pattern of consumer complaints alleging delays or failure to ship correct prescriptions or medications; failure to accept returns or medications which were shipped in error; failure to issue refunds; debiting credit or debit cards for prescriptions not shipped and poor customer service.
Additional business information
On January 12, 2023, California Attorney General, Rob Bonta, for driving up the cost of the lifesaving drug through unlawful, unfair, and deceptive business practices in violation of California's Unfair Competition Law.
Express Scripts along with other manufacturers produce 90% of the global insulin supply and the three PBMs administer pharmacy benefits for roughly 80% of prescription claims managed. Insulin has become too expensive for patients whom are uninsured or underinsured causing severe consequences on the lives of the individuals affected.
The lawsuit seeks to control the skyrocketing cost of insulin by promoting price competition for insulin and eliminating unlawful, unfair, and deceptive practices. In addition, it seeks to recover restitution on behalf of California residents for past overpayments for the drug.
This lawsuit is pending.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Headquarters
- 1 Express Way, Saint Louis, MO 63121-1824
- BBB File Opened:
- 1/1/1986
- Years in Business:
- 38
- Business Started:
- 1/1/1986
- Business Started Locally:
- 2/1/1999
- Business Incorporated:
- 1/10/2014
- Type of Entity:
- Corporation
- Alternate Business Name
- Inside Rx
- Express Scripts Specialty Distribution Services
- Medco
- Business Management
- Shannon Eghlimi, Senior Director
- Ms. Irene Ilic, Company Contact
- Mr. David Lowenberg, Chief Executive Officer
- Mr. Randy Reese, Manager
- Contact Information
Principal
- Ms. Irene Ilic, Company Contact
Customer Contact
- Ms. Irene Ilic, Company Contact
- Additional Contact Information
Fax Numbers
- (314) 432-8406Other Fax
Phone Numbers
- (800) 451-6245Other Phone
- (800) 332-5455Other Phone
Website Addresses
- (314) 432-8406
Customer Complaints
1,415 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
09/04/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Customer Reviews
1,320 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jonathan G
09/14/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.