Customer ReviewsforChesterfield Fence & Deck Co Inc

Had deck replaced, when removing old deck the workers cut electric lines and shorted out some equipment, there was no way work crew could have known wires were there, Chesterfield fence and deck sent out subcontractor next day to do repair work, when subcontractor installed new equipment some pieces apparently had a factory default, subcontractor had no way of knowing, I contacted Mr. ***** ***** at Chesterfield fence and deck, He had someone come out next day to replace faulty equipment. I was impressed The way Mr. ***** handled the situation, the deck looks nice, I would highly recommend Chesterfield deck and fence company and would use them in the future *** **********

**** *  *********** sent a young man to do some repairs to my deck. Couldnt ask for a better quality of work. *********** is one of the best.

I contacted Chesterfield Fence and Deck (CF&D) last year (2021) to get a quote to switch my cedar decking to VECKA deckling. I signed a contract and was warned that lead times were long-which I expected since practically everyone was getting in line to have some sort of home project completed during the pandemic. The lead times did not bother me as I knew that quality work is worth the wait.I received regular monthly and weekly updates from the deck project coordinator. These messages helped me understand how many jobs were ahead of mine and when I would expect my next update. As we got closer to my projects start date, the frequency of the updates moved from monthly to weekly so I knew when to expect the crew to start. Once they started they were completed in roughly 5 days.Were lead times with this company long? Of course, but I was told up front to expect this and I was communicated with during the wait. Was it worth it? Absolutely it was worth the wait. Let me tell you that I couldnt be happier with the quality of work the crew provided and the finished VECKA decking on my new deck and stairs looks amazing.Good company, good people, amazing crew of professionals who do wonderful work and take pride in their craft.

Had a steel fence installed. Original target completion date was ******** but just finished in July due to installation problems (ie: not supply issues). They installed it differently than the design / contract leading to delays. They failed to come back to fix it until we chased them (back ordered parts were sitting in their warehouse). They regularly made appointments and failed to show up. One installer came and incorrectly cut the parts leading to further delays (this was after he spoke poorly of the company and said he was going to quit). The next installer ********* of the previous installers mistakes but then lied to me when I asked if he used concrete to set a post. He aggressively pushed the contract at me seeking my sign off for final payment in an effort to not have me look at his work. We had at least 3 different project managers introduce themselves via email during the project but whenever we reached out to them it was clear they were not tracking our project. Happy to be finished with the project, paid a high price for it compared to other bids such that we thought we were hiring a reputable company, but very disappointed with the delays, lies, poor communication and poor workmanship from a company that brags heavily about long time in the business.

I did have to wait about 7 months between contracting and build, but Chesterfield Fence and Deck did an excellent job on the installation. The Veka decking is great. The crew was professional. There were a couple of small issues, but ******* arranged for follow up, and they came and resolved them within days.

Worst company to buy a fence from and expect a first time correct installation!!! We signed a contract for a fence install in October of 2021. The install took place on Feb 17th, 2022. the crewe that showed up was one person who could not speak English, one translator, and one laborer. The fence was installed with at least 10 sections 6-10 inches above the ground (bottom of fence to top of ground). I stated to the crew that I'm buying a fence to keep a dog in and other dogs out---why would I want a 10 inch gap between the bottom of the fence and the top of the ground??? The translator called the 'home office' and said that a supervisor would be out to look things over in a day or so. The supervisor did come out and agreed that many of the fence sections were too high and that the wrong gates were ordered by the sales person. He said you should hear from us in about 8 weeks. In late March I called to find out if by chance my gates had come in. I found out the week of March 28th, 2022 that yes, my gates were in. The scheduling person informed me that my project would get finished up on Wed, April 6th. I ASKED THE PERSON IF THE NOTES IN THE TICKET WERE SUCH THAT OTHER INSTALLATION ISSUES NEEDED TO BE ADDRESSED. She said that she would contact the supervisor and ask him to correct the ticket notes because she did not see anything related to the height of the fence. She assured me that she would get things taken care of. I called the scheduling person again on Friday, April 1st, 2022. She said the supervisor was coming back out on Monday, 4/4 to have another look. He never showed up. A guy looking to be barley 21 showed up today (4/6/22) to 'install my gates'. I asked if he was also here to fix the other fence issues. He said "no." I said you need to leave and don't come back until your company is ready to fix the original install and install my gates. I have called and complained, I've sent emails---I'm still waiting! Don't use this company!!!

We returned as customers to CF&D to have a screen room put on our house. First, we were never informed that our project manager quit. The new one never introduced himself until he was stopped on our property by my husband bc he wasn't recognized. The crew mismeasured the boards for the roof and they left for the weekend by covering the hole in the roof with a flimsy tarp...with severe storms forecasted. Those storms came and destroyed our newly remodeled kitchen...almost $50,000 worth of damage. We were without a kitchen for 165 days during the pandemic. A crew member literally used the excuse, "We didn't make it rain." We were assured over and over that CF&D would "take care" of us. We met with the president and second-in-command; they told us our case was the worst they'd ever seen AND that they were having a banner year of business! As far as we were concerned, they did nothing other than send it to insurance. I received a phone call from the second-in-command who told me they were giving us an "inconvenience payment." Before paying the final installment I learned there would be no inconvenience payment. Our salesman was the only one who ever showed any concern or compassion. I would NEVER recommend this company.

We signed a contract and made 1/3 payment with Chesterfield Fence and Deck in October 2020. Based on scheduling estimations we were supposed to have our deck and roof started sometime in March 2021. In anticipation for this timeframe we removed our old deck and completely regraded the back yard. Since then we have been receiving emails by weekly in May, June, July and Aug with estimated dates always leading to the following next two weeks. This has been going on for 6 months now from the first anticipated start date and it's been over 11 months since we signed the contract and gave them 1/3 payment. We have heard many excuses including employee vacations, car accidents and rain delays. Meanwhile we cannot get into our garage through our back door and our yard is slowly eroding away with each rain. At this point based on my experience I don't know if this project is ever going to get started. We have been very patient but this has been a tremendous inconvenience and I want to make sure people are aware of this before they make a decision on contractors.

After receiving several bids to replace my deck, I, unfortunately, signed a contract with this company in September, 2020 with the estimated date of installation of January, 2021. Yes, this was during the Covid pandemic so that was accounted for. They have been dragging their feet on everything and delay after delay means that my originally scheduled date of January, 2021 was pushed back to March 2021. Then May. Then June. Now, June 17, they tell me that they don't have the materials they'll need for my deck and they won't be able to start next week as expected. So, now they say it will be early July. JULY!!! This is absolutely absurd. If you are unfortunate enough to sign a contract with this company, do NOT expect the work to be completed anywhere near on time. I mean, how is to possible to be SEVEN MONTHS behind schedule? For a deck! This is not a massive project. It's just an average sized deck but they have not even been able to schedule a date to begin work, even though it is already SEVEN MONTHS overdue. Totally unacceptable. Look elsewhere. There is no way anyone can do work that is worth this headache.

Quinton was our salesman, I cancelled on him the first time like a ****, he happily came out the second time! We got a huge 21 x 12 deck, he also recommended the Picture Frame type style, with white railing and black poles. Hamza and Semiz did the install of our beautiful deck, and honestly I thought they were installing deck for themselves. They communicated so wonderfully, they took about 16 - 20 hours to install the whole thing, and each day had its own part, it was basically a science watching them put together every piece. They were so professional, the whole company really from Melissa keeping posted on when our was going to be installed to just the outstanding job the install team did. I have MANY neighbors ask me where I got my deck, and i am PROUD to say I got it from Chesterfield Fence & Deck!