Business ProfileforAbatement Management Inc

We hired Abatement Management, Inc. (hereinafter “AMI”) on March 2, 2022 to do testing of floor tiles from my home, my personal residence, for asbestos so that we could update the floors in my house. The cost of this test was about $300. Mr. ******* *****, President of AMI, used ********* ********* ***. as the lab to perform the actual test. The tests came back negative for asbestos and they sent me the report via email on March 4, 2022. We provided that report to the flooring company, but they said that they still would not be able to go forward with the new flooring because the report failed to list the address from where the tested sample came from. We reached out to Mr. ******* ***** to have this minor issue corrected and added to the report around March 25, 2022. He stated over the phone that he could send a text message saying that the report issued to me was in fact for and from my home address. He continued, saying that if the flooring company would not accept the text message, that the only other way that the report could be edited or amended to correct his and his affiliates very simple mistake was for me to start over, and pay him and his company another $300 to perform another test! They made a simple mistake and instead of correcting it, they turned it around on the customer and Mr. ******* ***** expects me, the customer, to pay again to correct his very simple mistake. Unfortunately, it does appear as though we will not have a choice other than to pay a second time, simply to have them add my address to the exact same report. It appears to be money grabbing scheme. It is poor customer service. Myself and my mother, who lives with me, are both senior citizens, and I also see this as him taking advantage of senior citizens! It is unacceptable! We have to pay again in order to have our address listed on the report to have our new floors put in. We want the BBB to be aware of this situation and we are requesting a full refund of BOTH tests. Thank you!