Customer ReviewsforR & M Electric

The quality of the work was good. However, the 1st appointment was for 11:00 AM to 5:00 PM, and he didn't show up until 5:30 PM for a 4 hour job. The work order included 2 new lines being run, and he didn't have any breakers with him in the truck, so it required setting up another appointment. I had put our dog in day care based when I was told they were going to be here (which turned out to be a waste of money).Additionally, he did not clean up well after either visit. When he was cutting in the basement, he didn't cover anything and there was a lot of saw dust in my washing machine and ended up throwing away my dehumidifier because I was not able to get all of the saw dust out of it.

Thank you for all of your feed back. We strive to grow as a company to better our customers. This will be addressed as a whole and changes will be made to better the experiences of our future customers. Please let us know if we can do anything more for you. Thank you

This company lied to my ********************** claiming my ceiling fans were in code violation, just so they could charge additional fees for new ceiling fan installations. Claiming it would be $225 per ceiling fan for a rated fan box. These boxes are only $15 at *********** All 4 of my ceiling fans work just fine and are NOT in code violation. Their technician came out, looked up at the ceiling fans and said we can replace them all thru the Home Warranty. Never even attempted to fix anything. And I only requested they be serviced since 2 of them needed new strings replaced and the other 2 were a bit shaky, so those needed to be tightened at the base. Smh just sad that a company would lie and falsify documentation just to up charge the home warranty company and ******* the homeowner out of nearly $1,000. Nice try, R&M. I will be sure to spread the word to all of my friends, clients and colleagues and let them know that you all are shady. I also kept the email **************** sent me that states IF the ceiling fans didnt have those boxes, what the charge would be to the homeowner. This company should really be ashamed of themselves doing business in this manner. Dont trust or do business with them.

We apologize for your frustration with the services provided. Your home warranty has rules and regulations that we have to follow in replacing ceiling fans and other items. Replacement of the entire unit is required. Tightening your ceiling fans at the base would not fix the shaking when a fan rated box is not present. I'm sorry you do not agree with our diagnoses and how to fix your issues. We as a licensed company have to follow code requirements when fixing any electrical issue. If you have an more questions please feel free to reach out to our office. Thank you

Wonderful company. Provided amazing service. Would defiantly recommend this company for electrical services

We truly appreciate you taking the time to make this review! As a company we value your positive feed back. We hope to see to see you again. Thank you for choosing R&M Electric for your electrical needs!

***** was assigned by American Home Shield, they came out and did the assessment the first contractor didnt do anything so I had to continue calling the company and let them send someone else out the other guy came out and repaired the issue and informed me that American Home Shield did not cover some parts so I bought parts and he put them in and everything was working fine with my replace ceiling fan with a light fixture but it was such a headache going through the process A month later I received a **** from RN and company for services that American Home Shield should have paid for

Thank you for your review! We appreciate all feed back from our Customers so that we can continue to build our business to better accommodate our customers.

Thank you for your review! We appreciate all feed back from our Customers so that we can continue to build our business to better accommodate our customers.

Ridiculous.both *** and the service (or lack thereof) from R&M. Its a switch, the tech didnt have one with him and you want to charge me $300 to put in $15 (maybe) of material that will take 30minutes (at the most).No thanks.

Good morning,I do apologize for any inconvenience. Per the home warranty rules on our first trip, we are to perform troubleshooting only. We as a second party contractor must follow the home warranty rules. Once the troubleshooting has been completed we have to submit the information found to the home warranty. They then compare our finding to your policy and notify us both of how we need to move forward. As each customer has different coverage we can not make repairs on the first trip. The home warranty has notified us that the request we have submitted to replace the switch was denied. They do not however share the reasoning for the denial with us. You will need to contact your home warranty to determine why they have denied our request. I do hope this information has been helpful. Please feel free to reach out with any additional questions. Thank you again for choosing R&M Electric to assist you with your electrical needs. Enjoy your day!