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          STL Design and Build, LLC has 1 locations, listed below.

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            Business ProfileforSTL Design and Build, LLC

            Home Improvement
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.93/5stars

            Average of 27 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/8/2016

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Home Improvement, interior and exterior remodeling

            Business Details

            BBB File Opened:
            11/24/2002
            Years in Business:
            21
            Business Started:
            11/24/2002
            Business Started Locally:
            1/1/2000
            Business Incorporated:
            5/6/2016
            Accredited Since:
            10/8/2016
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:00 PM
            T:
            8:00 AM - 7:00 PM
            W:
            8:00 AM - 7:00 PM
            Th:
            8:00 AM - 7:00 PM
            F:
            8:00 AM - 7:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Thomas J Levinson, President
            • Mr. Kenneth Dennison, Co-Owner
            Contact Information

            Principal

            • Mr. Thomas J Levinson, President
            • Mr. Kenneth Dennison, Co-Owner

            Customer Contact

            • Mrs. Cheryl Dennison, Owner/Partner

            Industry Tip

            BBB Tip: How to make your next home improvement project a success

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            The company, STL Design & Build, came out April 22, 2022 to sell us windows. We were told we were approved for financing and the windows would be in about 3 months. We gave a deposit of $1,000 on May 23. When the three month window started to close in and we had not heard from the company after repeated attempts to contact them, we became concerned and suspicous. We were able to talk to the front desk and they verified that the windows had been in and were not sure why we had not been contacted. The next time the answering front desk said that they had been short of help to install windows. Finally, the window salesman, ******* contacted us, and told us the windows were NOT in yet (which we had already been told they were). We told him we knew the windows were in and he admitted that they had been short of labor to install windows over the last few months. He said that now that three months had passed, the bank had to run our credit again, and now we did NOT qualify. We countered that it had been their fault, the windows were in and should have been installed in a timely manner, as they had initially promised. In frustration, we asked them then to give us our $1,000 deposit back. We were told now that it was not refundable. We knew that it should be refunded. We reread every word of the contract we signed and nothing in it states that the deposit is not refundable. The company swooped in with promises that were only lies. We want our deposit back from this irreputable company. Thank you.
            Read More

            Customer Reviews

            27 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Chris A

            01/12/2024

            STL Design and Build has been a pleasure to work with. From initial quote to install, the team has been very professional and very knowledgeable. Our project manager **** has helped us navigate permit issues and everything turned out great. We would highly recommend!

            STL Design and Build, LLC Response

            01/16/2024

            We treasure ****. He's amazing! So glad your project turned out great and that you highly recommend us! We welcome the opportunity to help you with any future projects. Thanks for sharing.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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