Business ProfileforClubb's Home Remodeling & Plumbing

Unsatisfactory experience with *** vendor,Clubb.Input job order for a toilet seal replacement.The technician from CLUBBwas here 9:20am- 11:17am.He diagnosed the toilet seal needed to be replaced.He said it was going to be a2day job,he could locate the part to repair today, and then possibly fix it tomorrow.He insisted to cut out drywall in the ceiling below bathroom.He did not put tarps,he said he didn't have any-complete mess in our finished basement and left the job site suddenly. His report to ***:main floor bath toilet flange was not relocated when they install or do flooring repair. the toilet was rocking and it leaks everywhere. tech pulled toilet and cannot install the flange w/out relocating the flange to replace it.per tech once they do repair they cannot re-install back the toilet and will not be responsible if the toilet broke($953.94).I was left with a non-working toilet,2 holes in my finsihed basement ceiling, and a room full of drywall dust.I called *** to report the situation-they said the order stated:status completed.I told them that the technician left the job site unfinished.*** said they would contact CLUBB with another work order to be finished by a senior technician.*** said the order was 'status completed' and no order was generated for completion.No follow up order generated by *** as promised,which led me to hire an independent plumber to fix the problem so that I have a working toilet.Since,*** said the job status completed, I needed to have the job finished.I hired another plumber.He arrived2:30pm&finished at4:30pm.He diagnosed the problem to fix the seal and saw no reason to have cut the ceiling below the toilet.He fixed the seal and remounted the toilet properly in2hours. CLUBB made unnecesary drywall holes,made huge mess, and unable to easily fix toilet seal like other plumber.CLUBB was NOT knowledgeable to fix the toilet seal OR was doing extra work to get money from ***.Took advantage of customer not understanding plumbing.