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          Retaining Wall Solutions Inc has 1 locations, listed below.

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            Business ProfileforRetaining Wall Solutions Inc

            Construction Services
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/4/2014

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Retaining Wall

            Paver driveways

            Paver patios

            Business Details

            BBB File Opened:
            11/24/2004
            Years in Business:
            24
            Business Started:
            12/1/1999
            Business Started Locally:
            12/1/1999
            Business Incorporated:
            12/7/1999
            Accredited Since:
            9/4/2014
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 4:00 PM
            T:
            8:00 AM - 4:00 PM
            W:
            8:00 AM - 4:00 PM
            Th:
            8:00 AM - 4:00 PM
            F:
            8:00 AM - 4:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Michael Yount, President/Owner
            Contact Information

            Principal

            • Mr. Michael Yount, President/Owner

            Customer Contact

            • Mr. Michael Yount, President/Owner
            Additional Contact Information

            Fax Numbers

            • (314) 842-8201
              Primary Fax

            Industry Tip

            BBB Tip: Hiring construction and remodeling services you can trust

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/01/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Contracted w/ company for stair repair. Proposal signed on 2/12/22. ******* ****** ** ** ****** ***** ******* who died in Feb. Proposal of $2,500 limited to stairs: they agreed to use $500 deposit from a bigger project that was changed after ****, Estimator, strung my parents along/delayed the project. Then my dad's (a veteran) health declined & project had to be changed. After **** strung along the stair repair, on 6/30 the work was scheduled for 7/5. He asked to confirm work & I replied "The scope of the work is limited to the repair & replacement of the staircase as needed, w/ matching materials." On 7/1, **** confirmed "Understood we will be out there Tuesday & finished the same day." On 7/5, **** (Foreman), acknowledged **** told him only the stairs. **** & my mom then had a general discussion re some of the crumbling stones in an area of a wall. **** mentioned having ideas & my mom acknowledged it sounded nice. Next thing she knows they replaced wall capstones in multiple areas w/o any warning, estimate/proposal, or request for mom's approval. She had NO idea they would do extra work. Mom paid $2k on 7/7 to **** for stairs. Despite emailing w/ me for months, on 7/7 **** sent only my mom a Request for Change Order for $5283.32 w/ demand for payment & threat of interest & attorneys, knowing she struggles w/ English. I expressed unhappiness to **** on 7/24 re the surprise/tactics, inaccurate hours (DOUBLE-DIP into hours already paid for stairs), & asked for owner info. **** refused & said already w/ their attorneys despite us being w/in payment period! I called company 7/26, 27, & 28, asked owner to call me; staff claimed in meetings/out. On 7/28, I emailed address listed on FB & owner replied on 7/29 claiming was out of town & needs details from **** (yet **** said owner signed & asked him to send Change Order). I emailed asking for call on 7/29 & 8/1, no reply. Payment due 8/6, we fear they're delaying to claim interest/attorney fees & take advantage of my mom.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donna and Ken W

            06/09/2021

            Retaining Wall Solutions Inc recently completed our retaining wall project and this company and their team members are absolutely awesome. Josh, our lead estimator was very thorough and put our mind at ease about our project. We have a very large retaining wall around an inground pool that was failing and needed to be replaced. Everett and his crew that worked on the project were great! Neat, organized and through. Our beautiful new wall is finished and it looks amazing! Job well done!! My husband and I are very pleased. Thank you Retaining Wall Solutions Inc.

            Local BBB

            BBB of Eastern & Southwest Missouri & Southern Illinois

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