Customer ReviewsforController Chaos

I'm torn on what to think right now. I have used Controller Chaos a lot in the past and NEVER had issues. I've probably ordered a total of 6 or 7 controllers for myself, friends, and family. But I haven't ordered on in a couple years. Until this year. I ordered a controller in April and have yet to get it. They changed their site which stopped allowing me to track my order. Email worked for a little then that stopped. Now I have to call to get update. For the past month in a half to two months they keep saying it would be sent in a couple days. That went on for about 3 weeks. Then finally said it would be sent the next day because it was actively being worked on during that phone call (Tuesday Aug 13th). Well it still didn't ship out. Went to call today (friday), they're closed. ****** says open. I get it things can change and not be updated. Well I was going to wait to call until today just in case if something happened to give them time. But also potentially cancel my order. I'm tired of the run around, the stalling, and excuses or reasons why it can't be done. Maybe it's inflation, maybe it's a shortage (which they told me twice they didn't have two different items to build at two different time) but it all is starting to seem fishy. I don't know what has happened to the company but it's ashame.

Same issue as ******* below!! It's been 5 months. New excuse everytime. Got a tracking number but it's still never been sent. **** didn't pick up, I'll drop it off today". We've been extremely on top of it, and still no luck. Pretty sure **** is the only one working there. He goes and "yells" at people and gets it taken care of, but never does anything.

Horrible service. 7 months later and still full of excuses and no controller. That department gone for the day, the parts we need to finish. This just came in, the parts that just came in were wrong, its in production now, youll have a tracking number today, heard that for over six months. Still no refund would never ever recommend business with them.

Hello, I am an electronics, electrical and RF engineer and I do board level repairs on electronic devices pretty regular alongside designing communications infra, so I am no stranger to this.Anyways I got an xbox one wireless controller brought to me by a friend with the clain that the controller malfunctioned, went haywire and then died. It will not charge a battery or turn on with a hot battery installed. Upon analysis I was able to work out the problem quite quickly that this was not an issue caused bt the device owner or ********* but rather I found a 3rd party unbranded PCB loose in the casing due to no securing hardware. It relies on pin tension of an IC socket to hold the board in place, in a controller, in the hands of a kid or adult gamer or both. Controllers see abuse and stress from the person(s) using them so I cannot wrap my head around why the hot snot option to hold parts in place in such a device that will see all sorts of motions, G forces and bumps into things... I mean the mod board just relies on friction and physics and luck cause they didnt even use that hot glue there and that is the main place that needs something holding things together. Because if this decision, U1 was deemed damaged due to cap fracture, The literal chip shorted out to the mod board and sat there for a while and the IC's encapsulation material cracked, destroying the chip die and IC, thus rendering the whole device damaged beyond financially responsible repair that is by the letter. I can offer my friend the option to have me junk all but the controller and the mod board and used working salvaged PCB from other xb1 controllers as well as improve the mod PCB with mounting option and circuit connections so we 86 that IC socket means of connecting the board. Same for the tactile switches, I can design and fab a PCB to utilize the rubber dome type switch like the controller has already and route that flat ribbon out of pinch points.

I was concerned because I tried to track the order on their website and it said no orders were found. So I called them thinking they were fraud. Their customer service helped me be able to track it on the site as well as have me a full update and explained the custom processes. I did not know when I ordered this that it was airbrushed by hand. I am very impressed with the product and service.

I really liked the design of the controller, but not the background color. I talked to their customer service and I was to able to change it to another color! Just had to be one that they have no their site.

Love that this is airbrushes and no striker! I like this bougie controller!

I got a controller case, it holds the controller snug and has a hard outside to keep it safe.

I definitely spent longer than I should have to make my controller lol worth the wait though. It feels amazing in my hands and works just fine with steam!