Business ProfileforBlind Ambition

We hired Blind Ambition to put shutters in our home. We started the process on Oct 10 2022. We totally took our home down to studs. ***** was our salesperson. She had seen it dw3on to studs. We explained we wanted shutters to fin inside the windows we were building. She assured us they would fit inside the frame. Meantime we were waiting for our windows to be installed so ***** could get the correct measurements. She came out in November and used a laser tool to measure our 5 windows. We sent her a check for half of payment of ********. They scheduled a man named *** to install windows on Jan 4. He spent 4 hours looking at his stuff. We figured something wasn't right. He told us the shutters were not correct size. We called and talked to owner and she3 told us one of our windows were not square. That somehow was our fault. They measured, ordered them. If they felt they were not square why not tell us before we ordered custom windows. So we came to a agreement to let them try to put them in. Because *** assured us they could. *** got to our house today Jan 16. He was using filler board and caulk trying to get shutter frame in there. Well it would have messed up our framing of our windows. We called *** while he was there and she said there is nothing she could do. We were spending ******* on custom shutters. We are beyond aggravated and feel like we have been trying to be patient. But I don't think they know how to measure or anything about carpentry of a window. We just want our money back. I could see if we measured them. Then yes it's on us. But if they measure and order them what did we do wrong. We trusted they knew what they were doing.