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      Country
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          Find a Location

          Travers Premier Auto & Tire Service has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Travers Premier Auto & Tire Service

              1680 N New Florissant Rd Florissant, MO 63033-2126

              BBB Accredited Business
            • Travers Premier Auto & Tire Service

              1100 W Terra Ln O Fallon, MO 63366-2319

              BBB Accredited Business
            • Travers Premier Auto & Tire Service

              1180 N Highway 67 St Florissant, MO 63031-4702

              BBB Accredited Business

            Business ProfileforTravers Premier Auto & Tire Service

            Auto Repair
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.75/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/9/2016

            Years in Business: 24

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Business Details

            This is a multi-location business.

            Find a Location

            Travers Premier Auto & Tire Service has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Travers Premier Auto & Tire Service

                1680 N New Florissant Rd Florissant, MO 63033-2126

                BBB Accredited Business
              • Travers Premier Auto & Tire Service

                1100 W Terra Ln O Fallon, MO 63366-2319

                BBB Accredited Business
              • Travers Premier Auto & Tire Service

                1180 N Highway 67 St Florissant, MO 63031-4702

                BBB Accredited Business
              BBB File Opened:
              12/23/2003
              Years in Business:
              24
              Business Started:
              9/1/1999
              Business Started Locally:
              9/1/1999
              Business Incorporated:
              5/20/2003
              Accredited Since:
              11/9/2016
              Type of Entity:
              Corporation
              Alternate Business Name
              • Premiere Auto Service, Inc
              • Premier Auto Service, Inc
              Business Management
              • Mr. James Chadduck, General Manager
              Contact Information

              Customer Contact

              • Mr. James Chadduck, General Manager
              Additional Contact Information

              Fax Numbers

              • (314) 830-1618
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: How to prepare your car for winter

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/29/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Resolved
              I purchased an extended warranty when I purchased my 2022 Chevrolet Colorado. When my check engine light came on, I was required to take the truck to this shop for the repair. I dropped it off on a Friday, rented a car because a car rental was part of the warranty. After three days of no communication, I finally got ahold of the repair shop by stopping by the dealership where I purchased the vehicle and had them call the shop. I was then told that the warranty wasnt going to cover any of the repairs because the repairs were just routine maintenance totaling over $1200. With the repairs not covered by the warranty, neither was my car rental. They offered no apology or compensation for the lack of communication or the fact I had to rent a car because they kept my car for four days for routine maintenance. About 150 miles after having fixed my car and reset the check engine light, the check engine light came back on. I had another repair shop run the codes and they came back with a code that Premier Auto said they had fixed and a general catalytic converter code. I then returned the car to Premier Auto service. They had to run another diagnostic and charged me another $139, only to tell me it was a bad catalytic converter and needed to take it to a ***** dealership and they will replace it because its still under warranty. Had they figured out that it was the catalytic converter to begin with, I would not have had a $1280 bill and another $139 diagnostic fee.
              Read More

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Vincent D

              02/26/2024

              Took my vehicle up there for a warranty repair for an overheating issue. Told them the thermostat was sticking they said well we have to do our own diagnostic. They said it was a coolant temp sensor and put it under my powertrain warranty, got vehicle back and it was still overheating took it back the same week. Told them again it was the thermostat, they keep it for 2 days and called backed and said well I think your thermostat is sticking and think your radiator has a leak. So they proceed to open a new claim on my platinum warranty this time and told me I had to pay another $100 dollars for the same issue they didnt fix. I refused due to the negligence of the diagnostic and the shop advisor and the tech didn't listen to me or take their time in the first place to diagnose the car right. Mind you, my car never had a check engine light so they just decided to do what they thought would fix the issue. Then the service advisor **** was rude that I thought I was getting ranked or in a really bad sit comm. Demanding that I pay an additional $100 if I want my vehicle back or talk the person who originally started the job which was ***. But continued to lie and say *** is not here or that he is on vacation. I waited an additional 3 days to get my truck back after calling my warranty 20 times explaining the situation multiple times they finally agreed to waive everything but wouldn't give me documentation to show. I Then go back to pick up my truck just for **** to demand the $100 I said to call claims he said I don't know why you're making a big deal just pay the $100 fee and you can have your truck back. I said I'm not going to pay you again for an issue you didn't fix in the first place that's why I brought my truck back. And after all of the going back and forth the warranty company told **** that they waived the fee and to release my truck. Mind you them claimed they replaced my radiator and thermostat but left my coolant reservoir completely empty will never go back

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