This Business Is Not BBB Accredited

American Automotive Service Solutions Inc

American Automotive Service Solutions Inc

(877) 892-5386

American Automotive Service Solutions Inc

9 years in business
Headquarters
933 Main Plaza Dr
Wentzville, MO 63385-1168
Fax Numbers
  • (636) 887-8240
Additional Email Addresses
  • michael.hall@aass1.com
  • jarrett.bell@aass1.com
  • bkreke@marathongroup.com
  • jim.morningstar@aass1.com
BBB File Opened: 04/21/2009
Business Started: 08/01/2008
Business Started Locally: 08/01/2008
Business Incorporated: 08/06/2008 in MO
Type of Entity
Corporation
Business Management
  • Michael Hall, Chief Operating Officer
  • Jarrett Bell, Chief Executive Officer
Business Category
  • Auto Service Contract Companies
  • Auto Warranty Processing
  • Auto Warranty Services
  • Auto Warranty Plans
  • Extended Warranty Contract Service Companies

Products & Services
Vehicle Service Contracts
Service Area
We service the following area(s): Illinois, Missouri
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Methods of Payment
  • We accept all major credit cards, as well as checks through our check by phone procedure.
Refund & Exchange Policy: 
We offer a 30 or 45 day grace period, depending on the state.  This is a full money back guarantee with a 100% refund.  After that time period all refunds are pro-rated based upon the time period and mileage remaining on the policy.

C

Advertising Review

Better Business Bureau has challenged a pattern of complaints concerning mail solicitations distributed by this company that included misleading advertising, and high-pressure or deceptive sales practices.

The company has failed to respond to the challenge.

Pattern of Complaint

Better Business Bureau has received numerous complaints against this company that sells automobile extended service contracts. The patterns of complaints primarily allege that the firm engaged in high pressure sales tactics, failed to pay for necessary repairs, that consumers experienced difficulties trying to cancel the contract, failure to remove consumer information from their database, misleading advertising and overall poor customer service.

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Overview

American Automotive Service Solutions, Inc. is a brokerage for vehicle service contracts.  We pair consumers with the absolute best administrators who then pay for the cost of repairs when consumer's vehicles have mechanical problems.

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for American Automotive Service Solutions Inc include:

  • Failure to respond to 1 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Advertising issues found by BBB

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

American Automotive Service Solutions Inc

This Business Is Not BBB Accredited

American Automotive Service Solutions Inc

Customer Review Rating:

62%
38%

Composite Score: