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Find a Location

A-1 Custom Car Care has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • A-1 Custom Car Care

      1935 W Sunset St Springfield, MO 65807-5903

    • A-1 Custom Car Care

      401 US Highway 60 E Republic, MO 65738-1940

    • A-1 Custom Car Care

      1821 S Fort Ave Springfield, MO 65807-2377

    Business ProfileforA-1 Custom Car Care

    Auto Repair
    Multi Location Business

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    With the exception of transmission rebuilding and body work, A-1 Custom Car Care is a full service automotive repair facility.  Services include, but not limited to:  exhaust, brakes, tune-ups, steering/suspension, air conditioning, engine repairs, diagnostics, tires, and motor vehicle inspections.

    Business Details

    This is a multi-location business.

    Find a Location

    A-1 Custom Car Care has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • A-1 Custom Car Care

        1935 W Sunset St Springfield, MO 65807-5903

      • A-1 Custom Car Care

        401 US Highway 60 E Republic, MO 65738-1940

      • A-1 Custom Car Care

        1821 S Fort Ave Springfield, MO 65807-2377

      Location of This Business
      1935 W Sunset St, Springfield, MO 65807-5903
      BBB File Opened:
      9/11/2001
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Incorporated:
      2/11/1998
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      8:00 AM - 5:00 PM
      T:
      8:00 AM - 5:00 PM
      W:
      8:00 AM - 5:00 PM
      Th:
      8:00 AM - 5:00 PM
      F:
      8:00 AM - 5:00 PM
      Sa:
      8:00 AM - 5:00 PM
      Su:
      Closed
      Business Management
      • Ms. Lois Schulte, General Manager
      Contact Information

      Principal

      • Ms. Lois Schulte, General Manager

      Customer Contact

      • Ms. Lois Schulte, General Manager
      Additional Contact Information

      Phone Numbers

      Industry Tip

      BBB Tip: How to prepare your car for winter

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/22/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Dropped my car off two weeks ago with an issue. They had trouble finding the issue, so they scheduled a test drive with me the next day. Despite noting the issue on the test drive, I continued to receive few updates (they were running lots of testing though). After hearing nothing, I called on 3/19 to be told that theyd call me back by the end of the day on 3/20. I did not receive a call and had to call back on 3/22, where they still did not have an answer. Finally, I got a call back where they said they cant figure it out, but theyre going to just wait until the problem gets worse. Absolute waste of two weeks with minimal communication, would not recommend.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ronnie Y

      1 star

      02/28/2022

      I took my car to check out the alternator. I had it checked somewhere else but I wanted a second opinion. They checked the alternator. They road tested the car which they didn't have my permission to do. They also wrote up an entire list of things that were wrong with the car including the brakes, which had just been replaced.

      Local BBB

      BBB of Eastern & Southwest Missouri & Southern Illinois

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