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Find a Location

Sunset Ford of Waterloo has 1 locations, listed below.

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    Business ProfileforSunset Ford of Waterloo

    New Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1425 N Illinois Rt 3 PO Box 509, Waterloo, IL 62298
    BBB File Opened:
    8/2/2000
    Years in Business:
    28
    Business Started:
    3/12/1996
    Business Started Locally:
    3/12/1996
    Business Incorporated:
    3/12/1996
    Type of Entity:
    Corporation
    Business Management
    • James K. Heutel, President
    • Pete Heutel, General Manager
    • Justin Heutel, Service Manager
    Contact Information

    Principal

    • Pete Heutel, General Manager

    Customer Contact

    • Pete Heutel, General Manager

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/05/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I purchased a vehicle from this shop As IS but the day after I bought it I took it back to the dealership to address the engine problems it had and all the different codes that popped up. I took this car back 4 times within a 15 day period and none of the issues were properly fixed.  The sales manager has retired but at the time apologized for everything and told me he would make it right and even send it to the ***** dealer if necessary because they were not familiar with ***** vehicles  But it was never made right.  Most of the problems came from the heat and thermostat which was constantly overheating.  I had to pay another shop to fix all the issues with my car.  Every problem I mentioned could have been easily checked and fixed with a simple diagnostic test at the time I purchased the car but it was not.  As a consumer I expect the issues to be fixed at the time of purchase or during the time of my 15 day period. The sales manager told me that this was not his problem and he would do nothing to help me.  I trusted them to follow thru on their promise to fix it but they failed to honor their promise.  I would like to at least be reimbursed for the thermostat I had to purchase and replace.  The mechanic I took it to also told me there were chewed wires in the car from some type of rodent as well as other issues that easily could have been fixed.  I am out 2000 dollars because of their neglect. 
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    Customer Reviews

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