Business ProfileforSapaugh Chevrolet Buick GMC

Service **** is outright garbage. No sense in making appointments as they don't honor them. Somehow, every time I take a vehicle in for service, it's hours or days until it gets "looked at". Two weeks ago I made an appointment for oil change. The night before my oil change my truck started making whining noises (belts/alternator). I asked for oil change and for someone to a provide diagnostic check ($200+), knowing parts would need to be ordered for future fix. I sat in dealership for 3 hours waiting on oil change. When I went to pay, it was for oil change only. No one looked at my truck to diagnosis. Then I was told to make an appt. Made an appt for a week out, 9am. Get a call from dealer at 1pm telling me that they probably won't get to my vehicle until lunch tomorrow. I can come pick up my truck and bring it back tomorrow, but may possibly have to wait another day. Tech said they make appts, but don't know how many techs are working any given day, so are never on schedule. Like any business know how many staff will be working any given day. Give me a break. I've bought 4 vehicles from them, serviced all of them from this dealership, and get the WORST freaking service from the Service ****. Oh and even though they can't be held accountable to an appointment time, they won't give you a loaner when they have to keep it overnight. Unfortunately, they're booked out 3 weeks. I've heard that exact statement EVERY single time I've asked for a loaner over the years. it's like they don't have any loaners and give you that BS since they know your vehicle will be fixed PRIOR to that. I hate this service ****, and have only been going because it's literally in front of my house. I guess I'll be driving down the road now. S**** this place!!!