3 Customer Reviews
Review from Joy H
1 star07/24/2024
If I could give it zero stars, I would. Very dishonest and not to be trusted! Found out the slick F&I guy flat out lied about interest rates. I specifically asked him about my ************ rate. Said they were way higher than what he could get me. Turns out they were 1.2% lower. Apparently his boss thinks its okay as well. I wonder how many people trust these people to treat them properly? It makes me sad that building relationships is no longer a common practice because its all about the money. Never again will I support any Auffenberg dealership.Review from Bobby C
2 stars08/29/2023
The worst customer service I've ever had We did our research on the vehicle beforehand so the salesman didn't have to do anything.We arranged a price on Sunday, Brought them a check on Monday We were asked to be there between 5 and 6.We showed up around five expecting to sign some papers and get the car Instead, we SAT for over an hour and a half, while the salesman continues to say......Just a few more minutes Finally after 90 minutes I spoke up and was ignored and left just sitting. The usual excuses, passing the buck, etc. .The final check out took 5 minutes, so I wanted over a hour and a half for 5 minutes Will not go back to this dealer, their customers are not their concern, it's selling cars. Once you pass that check or sign financing, you are no longer important. So Beware of auffenberg Hyundai, There are so many other used cars dealers around, ones who want and need customers FYI, this is the very first time in my life I have filed something like this My wife and I both walked out feeling greatly disrespected.Review from Ronald K
1 star06/02/2023
I want to warn anyone thinking of buying from the car dealer or their bait and switch tactics and false info on their website. They list Elantra SEL for sale at a sale price of $20,430. They show 5 cars at that price. When i went to their place to buy one i was told they cant sell me any of those. Those are used for service loaners, but I can sell you this other car that lists for $25,000 dollars...I said those cars are on your website and showing clearly an advertised sale price of $20K so why cant you sell me one? well we cant take those out of service yet....total bait and switch. Everything about the sales manager was ***** and his assistant as well. Asked to speak to a General Manager and was told they don't have one. I wonder if that was even true. Horrible place with dishonest people. Stay away!!!!!!!
Customer Review Rating
Average of 3 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.