Business ProfileforArtesian Spas

I have a ******* *** parent Company Artesian Spas, the spa has needed parts and repairs since March of 2023. I previously filed a compliant with the BBB in September. I was contacted by a representative (see email correspondence attached. The email said that they shipped a new micro silk pump at the end of September, my dealer (Splash Pool and ***s ************, **) said that they have not received the new pump. I have tried contacting the Artesian representative via email and phone calls who said the pump had shipped and I cannot get a return email or phone call. The problems with the spa have worsened as the spa is now frequently tripping the feed breaker and it is getting cold in ****. I do not want a spa full of ice. Ordinal compliant following: Complaint ID: ******** The Micro Silk Pump on our ******* *** is not functioning correctly. The local dealer says that the pump needs replaced and requested a warranty replacement from ******* in March of 2023. A replacement pump still has not been received by the dealer. The dealer claims that ******* continues to show the pump on back-order. I have attempted to contact ******* directly and have left two voice mail messages with the warranty person I was directed to call when I spoke to a representative at *******. The warranty person (I have his name and can provide) has not returned either call. The ******* *** we purchased was a top of the line spa and I would not expect to have to wait months for warranty parts replacement. The Micro Silk Pump option cost nearly $2,000.