4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Steven O
1 star01/19/2024
They overcharge. Our rooftop furnace stopped working. Their technician and checked unit, found problem, left to get part, came back and installed part and left. Total time was less than two hours including getting part. The part sells on the internet for less than $200.00. Total bill was over $1,681.00.
Hawthorne Plumbing, Heating & Cooling Response
01/22/2024
Thank you for taking my phone call. I appreciate you allowing us to review your service and coming to an amicable agreement. We value your business and appreciate your understanding. Thank you for bringing this to my attention, and we look forward to serving you better in the future. We have refunded your mastercard $902.00 today 1-22-24
Angel Martinez
General Manager
Review from Gloria H
1 star10/05/2023
We had our annual Pre-Paid Maintenance/Inspection 10/05/23. While here, I told our service provider that one of the bathroom toilets had started to run. I was told a new flapper was needed. We did not have a replacement on hand so asked if he had one in his truck. He did and I authorized the replacement before he called his office to get the price. $264 dollars! This was for a $10 flapper and 5 minutes of his time - noting he was already here. I was apparently charged an additional Trip Charge of $79 (again, he was already here!) plus God knows what else to come up with $264 - no itemization on the invoice. We paid it because I told him to conduct the replacement never imagining this amount of gouging for a toilet flapper - less than $10 at **** *****. We have been long-term customers but this is the straw that broke the camel's back.Hawthorne Plumbing, Heating & Cooling Response
10/10/2023
Hawthorne Plumbing refunded customer credit card for entire amount that she was charged for the repairHawthorne Plumbing, Heating & Cooling Response
10/11/2023
Gloria,
We're so sorry to hear of your experience that you received. We reached out to you immediately after the service ended to review the services provided. We initially corrected the pricing, but after speaking with you, we agreed to give you a full refund. we value you as a client and have taken the feedback you have given, and used it to improve our training with the service personnel to ensure this issue does not occur again. I appreciate you speaking with me on the phone and hope we can provide services for you in the future
Angel Martinez
General Manager
Review from Dakota H.
5 stars11/19/2021
Professional technician who did a skilled job installing a dishwasher line and cleaning up the joker before him. Quick, professional, skilled labor.Review from Ms R L
1 star07/01/2021
I'm only putting one star because I have to.
They sent a plumber, Ivan, here this morning sent by property management and he was so unprofessional, rude, disrespectful, and a big ****!
He came in and had an attitude the second I opened the door. I asked if he was here to fix the shower issue and he replied with sarcasm, "well if there's something wrong with it then yeah." Duh! You wouldn't have been called if there wasn't anything wrong with it!
Background - we've had this foul odor coming from the drain of the shower for 3 weeks. Property management sent two maintenance guys saying it needs a plumber. They smelled the odor as well.
So I show him where the shower is and comes to me within a minute and asked what are we smelling. I told him literally smells like ****, to which he replied, "you can't smell ****." Seriously?! I told him to let the water run longer than 2 minutes.
So I hear him on the phone saying to someone he doesn't smell anything. So I go there and tell him to let the water run longer as if he's taking a shower. I told him showers doesn't take 2 minutes. He said he takes 5 minute showers. (There's one problem)
So he keeps talking back and I told him we've been dealing with the smell for 3 weeks and 2 maintenance guys have smelled it. He's the only one not smelling it. Then he starts yelling and calls me names so I told him to get the eff out of my house.
He leaves slamming my door and gate! What an ***! Then he sits at the curb in front of my house for a good 5+ minutes on his phone.
I will NEVER recommend Hawthorne to anyone!
Customer Review Rating
Average of 4 Customer Reviews
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