Customer ReviewsforEquate Media

This company has drastically changed. Equate media used to be reliable Believe it or not. My original representative Karen would go through some measures in order to get any problem I had solved. Now I've been scammed into raising my bid three different times by Jarrell, and still receiving less leads than I've ever received with this company. I'm to the point where they're now telling me that leads get distributed to three different companies in my area who are spending over $30 per lead then whatever is left goes to the rest of us. This is not a system, that is a scam. I am blown away.

Moving scammers are all over this platform! Do not use!!!

Double selling (or more) eads that are supposed to be "EXCLUSIVE LEADS". They claim to sell these leads to one company only. However, they have sold them two two or more companies on multiple occasions to double dip when they are charging $40 per lead for exclusive leads (supposedly only to one company). We have caught them selling the same lead to multiple companies and for live calls. The client on the other end claims that someone from equate media keeps calling them and than transferring their call. So they are charging companies for fake calls. They are in fact calling people and than transferring them over to companies and billing the company however this individual has no idea what's going on and never called in to get a quote, so they will just hang up and say stop calling me. They don't realize, that we actually received their call as an incoming call as well. EQUATE MEDIA IS SMARTER THAN MOST LEAD PROVIDERS THOUGH, because when you first start out they give you high quality leads. The leads start out at a very high quality and alot of them are real. Than they start giving you bad leads after about 6 months. They lure you in with the real leads than they start taking advantage. I guess its a good industry to be in because there are no laws to govern them and no one regulating their activity. Probably is just a guy sitting in his living room digging for information to sell.

They take your money and give you fake contact information. The live call transfer are fake too, these people are engaging in unethical practices with their customers to make money.They are defrauding business owners and I urge the federal agency whom regulates this trade to conduct an investigation. It is no coincidence that so many people on here are saying the same things! Jarrell was my sales person too and he is providing me and a lot of other businesses with fake information. To the best of my knowledge, no company is allowed to demand payment for false/fraudulent information.

The quality has gone down horribly . At first..... they send you ok leads that are closeable. I've received leads that the person says please stop calling and its a live transfer. Not only do you pay a lot for these "Live Transfer Calls" but I found out from the leads they send to you as the consumer are text messages telling the customer they have an estimate ready. So MANY Drop calls, not being credited properly. Customer service is awful & not helpful. Was charged $5k for auto recur on my CC WHEN asked they said it was my fault even went ahead and sent me all these screen shoots of there software that it had to be me, LIKE they were trying to cover up the massive mistake that cost me 1000s. I wont be using them anymore so many better lead providers that actually respond and send decent leads. Wasted a lot of money with this company and wouldn't recommend it to anyone if they want to see there business succeed. Even went as far as telling me they would blacklist my company with there sister companies they work with! Jarrell ***** was my sales person. Idk how they have been in business for 12!!!!!

The quality has gone done recently. At first I was closing 3rd party leads at 5% & live transfer calls at 20%.
3rd party now-2.2%
Live transfer-11.3%
I've received leads that isn't the person listed on the lead email. Drop calls, not being credited properly. Customer service is awful & not helpful. Their advice keep fishing through the ** leads they give you.