At-a-glance
Related Categories
Overview
Mold Testing Services
Infrared Scanning Available
Products & Services
Business Details
- Location of This Business
- 2011 Alberti Ct, Las Vegas, NV 89117-1854
- BBB File Opened:
- 8/6/2013
- Years in Business:
- 12
- Business Started:
- 1/4/2012
- Business Started Locally:
- 1/4/2012
- Business Incorporated:
- 2/4/2013
- Accredited Since:
- 8/7/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Inspections Las Vegas, LLC
- Hours of Operation
Primary
- M:
- 8:00 AM - 6:00 PM
- T:
- 8:00 AM - 6:00 PM
- W:
- 8:00 AM - 6:00 PM
- Th:
- 8:00 AM - 6:00 PM
- F:
- 8:00 AM - 6:00 PM
- Sa:
- 8:00 AM - 6:00 PM
- Su:
- 8:00 AM - 6:00 PM
- Business Management
- Mr. Lawrence Perna, Owner
- Nicki Perna, Manager
- Contact Information
Principal
- Mr. Lawrence Perna, Owner
Customer Contact
- Mr. Lawrence Perna, Owner
- Nicki Perna, Manager
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Joel T
03/13/2024
Bridge Home Inspections Response
03/18/2024
This customer was upset because his tub drained slowly (months after our inspection). The customer claims that inspector did not run the water more than a few seconds.
During our inspection, the tub and shower were run at length and drained appropriately. This was fully documented with multiple photos showing the tub running, the shower running on cold and then hot water. The inspector ran cold water for several minutes and then ran hot water long enough to get the water temperature to 127 degrees. This was in the middle of winter, in an empty house. At that time the tub drained as expected. This was documented with many photos at the time of the inspection.
The customer had a plumber come out who removed some hair but it still drained slowly. That plumber then opened a wall and said there was "no P-trap installed".
This was an incorrect diagnosis. Sinks or tubs without P-traps have a sewer gas odor. This drain had no odor. We told him we believed there was a P-trap installed and that we would send another plumber, at no cost to him to look into the slow drain issue further.
The plumber we hired also removed some hair. The tub still drained slowly but had imporved somewhat. The 2nd plumber confirmed there was a P-trap installed but recommended the drain line be re-plumbed to have a proper slope downwards. This plumber said the vacant home may very well have drained normally while it was empty months ago but now that it is in use, it drains slowly. He also stated there would have been no way for our inspector to have known.
This customer added at least 8 fake, negative reviews from Bots or people who were never our customer. These fake reviews were reported to Google.
The customer requested a refund and we agreed. He was sent an industry standard release form but took issue with the terms regarding making disparaging statements after receiving a refund. The purpose of the release form is to settle the matter between the customer and the service provider. All release forms have similar terms.
The customer failed to recognize that we were working diligently to help him resolve the issue. We arrived at his property on the first day of hearing the complaint. We hired an independent plumber to help diagnose the issue.
The customer originated asking for a refund which was granted. After reading the release form he, unilaterally and without any further communication started writing fake reviews with bots or other people who were never our customers.
We didn’t hide behind fake reviews. We showed up, face to face and were helping to resolve the issue.
The Inspection Agreement lists the limitations of a home inspection. All home inspections companies use such agreements.
"Our report will be based on the visibly observable conditions on the day and time of the inspection. It is a snapshot in time. We cannot predict the future but knowing that all appliances and components of a home will eventually fail we do recommend purchasing and maintaining a home warranty to cover those items you wish to have under warranty."
"Home inspectors do not have x-ray vision and are not permitted to do invasive or destructive actions such as removing roof tiles or opening walls, sealed accesses or removing baseboards nor can they move furniture or other impediments such as cabinets, stored items or other inspection limitations. We will not be able to report on items that are underground, in the concrete, behind the walls, ceilings or other obstructions."
Again, we were trying to help resolve the customer's issue but then it turned into an attack.
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