Business ProfileforFloors-N-More, LLC

We purchased a home from *************** in 06/2022. The week before closing we did a walk through with the *************** construction representative. One of the kitchen cabinets was missing in addition to other cabinets pieces and items in the home that needed to be repaired/replaced. The cabinet parts and replacement items still have not been replaced to date. After following up multiple times with *************** and their vender Carpets N More. The original missing cabinet was replaced but with one that was of a different color. When installing said cabinets the contractors from *************** also stood on the counter top and cracked it underneath the gas cooktop. Throughout the last several months it has been nothing but follow up from me to both *************** representatives and Carpets N More attempting to get these things repaired and replaced. It has been a constant and consistent revolving door and extremely unsatisfying outcome. Last month I had both *************** and *************** employees (construction supervisor/warranty representative) in our home stating that the cabinets would be repaired/replaced/ and corrected within 30 days, in addition they stated that the cracked counter would be replaced and sealed. *************** also advised they would be paying to have the new counter sealed. Now it is going on 30+ days that anyone from *************** and/or Carpets N More have contacted me in regards to the cabinets. I have however spoke to a representative from DR ******* ************************************ multiple times in the last two weeks trying to figure out the payment and scheduling of the counter sealing but have had no luck with them giving me a solid answer as to if and when it will get done and how payment will be processed via ***************. At this point I have lost all hope, I am extremely frustrated and exhausted by the entire ordeal. I believe I have been more than patient and accommodating with everyone's numerous requests of access in and out of our home during hours that my husband and myself work, time with our family/extended family, or other plans in general to constantly meet someone at our home throughout the last 6-7 months for "a photo/s" to send to "upper management" or "someone in charge" that have already been taken by the same person or another representative and originally sent via email/text myself and via warranty website for submission. I have continued to follow up with everyone I believe to have been involved with the repairs and never seem to actually get any resolution. As I stated to both representatives from *************** and Carpets N More, I have had to cancel hosting Christmas in our BRAND NEW home with family that was scheduled to fly in from different states due to being advised that the cabinets were going to be arriving the week prior and scheduled to be installed during the holiday week. Last month I opened our home and met with representatives from both companies and expressed my frustration. We trusted that when they said that they would have coloring samples done within a week-week and a half and the repairs would be done in 30 days that they would fully intend to have the project completed. But instead we have yet to have someone reach out, show ** any of the samples, or even advise ** that the cabinet replacements and items are in and will be installed. We now have that same family that was supposed to come during Christmas scheduled to come the second week in March for our daughters' birthday and a family reunion that we are to host and our cabinets are still not finished! This is beyond comprehensive, extremely unprofessional and absolutely unacceptable.