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Find a Location

Cheyenne Mountain Roofing has 1 locations, listed below.

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    Business ProfileforCheyenne Mountain Roofing

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.97/5stars

    Average of 34 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/1/2012

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    712 Clark Pl #110, Colorado Springs, CO 80915
    BBB File Opened:
    3/28/2012
    Years in Business:
    12
    Business Started:
    3/14/2012
    Business Started Locally:
    3/14/2012
    Business Incorporated:
    3/14/2012
    Accredited Since:
    5/1/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Ken Jones, Owner
    Contact Information

    Principal

    • Mr. Ken Jones, Owner

    Customer Contact

    • Mr. Ken Jones, Owner

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/19/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Cheyenne Mountain Roofing has been repairing the roof of our building since ****. This is a two tiered, flat roof (****** sa ft) warehouse building in **************** ******** built in 1977.We have had numerous problems and leaks during the years! Since 2020 Cheyenne Mountain Roofing has repaired the roof 4 times.Last week I phoned ***** (the manager) on Thursday May 11 at about 7:00 AM to inform him our roof was leaking again and could he come out or get someone out to check it out and get it repaired.This is the 4th time in three years we have needed roof repairs, had major leaks and had the interior of our building destroyed !****, a representative, was out later that morning and left, giving no indication what was going on, what was wrong, if and when it could be fixed or any information.We waited for some response, call back, email, or something, but nothing ever came.Friday I called the Cheyenne roofing office at 2:35 PM, as *****'s did not answer his cell phone.I spoke with the receptionist and asked what was going on----She said she couldn't find ***** or he wasn't there and someone would call me back that day!!!I'm still waiting a week later with ******************* of water flowing into the building, ceiling tiles falling down, and a total mess with lots of leaks; unhappy tenants, employees, and pet owners!We spent over $8500.00 with Cheyenne Mtn Roofing since 8/12/2020. I know that is not a great deal but they were supposed to have the roof fixed and not leaking.We have always paid our bill!You would think we could at least get a phone call back to say we can fix it, we can fix it on such and such a date, or "go to hell", you're a pain in the neck and we can't, won't, or don't want to fix it!But we got nothing!I feel this is terrible service especially for existing customers.Maybe this is all we can expect in today's world, but I expect MORE!I would strongly discourage you from using Cheyenne Mountain Roofing!******************* ************
    Read More

    Customer Reviews

    34 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Timothy S

    5 stars

    03/30/2024

    Cheyenne Mountain is a great roofing company. They were extremely helpful with guidance through the process with the insurance company and choosing the right shingles for my house. The install only took a day and the cleanup was impeccable. I highly recommend this company for any type of roofing that you have.

    Local BBB

    BBB of Southern Colorado

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