Business ProfileforThe Paint Doctor Inc

My wife and I simply wanted to hire a professional company to paint our home and were willing to pay a good price to have it done. We decided to call the Paint Doctor and after hearing the owner and sales representative ********************** convincing presentation complete with statements of high-profile customers, promises of professional master ***********************, detailed preparation, and a warrantied paint job that we would be more than happy with for years to come, complete with a promised personal ************************ final walk-through, we signed a contract. We even paid extra for the best paint. Sadly ************************ and his company did not honor the contract. In retrospect, it was evident from the start, his preparation and paint crew were not even given a work order nor had any detailed knowledge of the work that needed to be done as promised in our contract. After a couple of weeks of sitting in discontent of their work we decided to call ******************************* to express our dissatisfaction. He came out and acknowledged the work had not been performed as per contract and they would make the necessary corrections. So here we are now with the Paint Doctor not showing up for 3 scheduled appointments, a contract that is not being honored, work not completed to include lack of preparation, cracks in our stucco, paint peeling on our foundation, a stain coming through what we were told would be two coats of special paint. All the painting was completed in one day despite the instructions on the paint container stating to wait at least 24 hours between coats. And now despite our repeated attempts to correct this situation, ************************, and his secretary ******, are not returning our phone calls. The work and behavior displayed by ***********************************, his company the Paint Doctor, his secretary ******, and paint crew, are completely counter to what we were promised in a signed contract, at which point now he has chosen not to honor despite receiving our payment in full.

The Paint Doctor was unaware that the work was not completed. We sent the crew out there on the day it was scheduled and we never heard back from the customer. We assumed everything is finished. The customer has not contacted ********************** through the office or through email or to ***** directly. We will get our painters out there right away to take care of any issues that the homeowner has. Also, when the Paint Doctor painted the stucco it was sprayed and back rolled and did not need to wait 24 hours. That is the correct procedure to do stucco. The Paint Doctor has been in business for over 30 years. We have the top rated painter in the front range for the past 30 years having over ten of thousands of satisfied customers. We always hope every job goes perfectly but we cannot fix the problem is we do not know there is an issue. Thank you, *******************************