Business ProfileforJoe's Car and Truck Repair

I have been a customer for many years Have pre-paid for oil changes on multiple cars When we called and made an appointment for service we were told they had 9:15 AM available on May 12th We told employees at time of booking and when I brought the car in that I would be waiting for our car Shortly after my arrival a couple of execs? Arrived and a company meeting started within earshot of me in the waiting area It appeared that all employees were in this meeting and all work had been suspended I heard all about the company plans for profit sharing including how important customer service was to **** I also heard about the individual who was a fabulous roller skater, the employee they hired who showed up with ******** tattoos including the occasional F bomb dropped After about *************************************************************************************************************************************** their customer service area I asked for my keys back and stated that they were apparently too busy to work on my car and that I would seek service somewhere else I find it extremely ironic that management while conducting a meeting where customer service in an important component, while completely ignoring a long time customer to the point of loosing that customer forever This is mind boggling to me that a returning customer would be completely disrespected to the degree I was