Business ProfileforTri-Supply Company

We purchased (paid in full) a door, waited weeks for the door, door arrived wrong size. We were given a option to wait another 6 to 8 weeks to get a replacement, but I was not happy with that. I seeked additional support, to get what we needed to get the door installed by Christmas, still very little effort on Tri Supplies part to assist in assuring customer's satisfaction. With some push on our behalf, parts were ordered for accurate fitting and still had to wait weeks. During this time there was no effort by Tri Supply to effectively communicate with us. A couple of months later still no door installed, but my credit card warranted payment on something we didn't have which then was notted negatively on my credit report. Contact locations manager and he stated he would fix it, but it wasn't. I have been very patient with everything, and still no door. Here it is March, I contacted the store manager for an update and I was informed that ironically he was informed the same day that the parts were ready ( which he had stated several times before). I informed ********** that if my door was not installed by the end of the week, (after already waiting 6 months) that he could credit my account and pick up the door. He cared less about fixing a mistake they made. There was no effective communication nor did they assure customer satisfaction. In the end, still no door installed and my account has not been credited 100%. I understand that I am one person and that the company has been in business for many years, but fixing a problem that they...Tri Supply (an established company) made, seems to be the ethical thing to do. I waited, I was respectful, I gave Tri Supply more than enough time to make it right and yet the manager's call was to simply just pick up the door. But it was my request if the company could not assure part dilevery by the end of the week after waiting 6 months, to credit my account and pick up the door. Poor efforts, poor customer service by the manager.