Business ProfileforAir Services Unlimited

Business not honoring Zero Risk Purchase. It states on my contract "will guarantee the functionality and durability of this system from one calendar year from startup. Should system not perform as advertised Air Services Unlimited will refund through buyer 100% initial purchase." The system was installed 5/17/2023. To this date system is not running correctly. Air Services Unlimited has made several service calls even rewired system because it was initially done incorrectly. I have had to put window units in my house on 2 separate occasions because unit not working correctly. ****** did not work when we had a cold front. House was in the 60s for 2 days. My grandchildren (2) got ill, running fever and has upper respiratory issues. Tech from the company came out turned unit off and on, said it was working by that night heater not working again. At that point, told service manager I had enough. District Service manager calls me.Then him and 3 others come to my house. State wrong thermostat was installed and had to rewire system again.Said that since the Government change new guidelines new HVAC units were created for those guidelines and he knows nothing about these units and has been a learning process.However, they need to remove the "air exchange system" in my home. I stated again I'm done and using the "zero risk" policy. Owner of business emails me admitting to all issues BUT states "zero risk on proposal was not only misrepresented it was not approved by the company to be on that proposal in that fashion." I do not trust this company to anything else in my home. It took 6 months to figure out wrong thermostat was installed and now they want to tear out and replace my Air exchange in my home which the contract stated that was going to be done when installed. Too many errors have been made, 6 months in, I still do not have a correctly working system. I have no trust in them to preform any more work in my home. I want the sys gone & 100% refund