Business ProfileforCapitol Carpet, Inc.

Several months ago Capital windows and floor worked with me on ordering and installing all the new window treatments for my home. When the second set of window treatments were installed two valances were damaged. I called the store immediately the same day of the installation to tell them ttwo valances were damaged. I requested that they be replaced and once the valences were replaced I would pay the second and final payment of $3500. A week I still had not heard from Capital windows and floors but I received my credit card bill statement and capital windows and floors went and charged the second payment for the window treatments without my authorization. After several phone calls and emails over 6 weeks later the two valances are still damaged have NOT been replaced and capital windows and floors has their money The total job cost $6,550. Terribly poor customer service terrible communication and irresponsible customer business to charge someones credit card without their authorization for a job not done. In addition the man who runs the window treatment Department was rude and off-putting and didn't believe me initially when I made the call that the valances were damaged. He said "the installer didn't say anything was wrong why should I believe you?"