Business ProfileforRecon Truck Accessories

I ordered a third brake light for my RAM truck. I installed it which was very simple only 2 screws. Im a contractor and mechanic so I am very capable of installing a light with two screws. The next day it rained and the light leaked and got my headline wet. I contacted Recon via email and also had the displeasure of talking to ****. I explained the issue and he insisted that I didnt install the light properly. I assured him I know what I was doing. I told **** that I wanted a refund for the product because it was defective. I did not want an exchange because I didnt want the risk of a water leak from another Recon product. **** send me the return form (I had to pay for shipping) I filled it out and returned the light about two weeks after I received it. Recon received the light and I didnt hear anything after 10days so I followed up with another email to ***** He advised that they did receive the light and asked what I wanted to do (mind you I already emailed him several times about a refund and filled out the return form and put it in the box as requested stating it was defective and I wanted a refund) and I said a refund. **** actually called me on the phone and told me there would be a 20% restocking fee. I told him there is nothing to restock because its defective and shouldn't be sold again and that I wouldnt accept the 20% restocking fee. I told him I was a repeat customer and cant believe how they treat their customers. He then told me there would be no refund. I replied and told him I will have to dispute the charge with my credit card and hung up. All I was looking for was a full credit for a defective light that I paid to ship back and was denied. Apparently I am not the only one that has had issues with this company selling defective product and not refunding the money. I apparently am not the only one who has had the displeasure of dealing with ****. Do whats right, refund money for defective products and support your customers.