BBB Accredited Business Profile

MagicJack LP

MagicJack LP

MagicJack LP

10 years in business
PO Box 6785
West Palm Beach, FL 33405-6785
Additional Phone Numbers
  • (561) 749-2255
  • (561) 594-9925
  • (800) 624-4252
Additional Email Addresses
  • CustomerServiceMgr@magicjack.com
Additional Website Addresses
BBB File Opened: 08/21/2007
Business Started: 04/30/2007
Business Incorporated: 04/30/2007 in DE
Type of Entity
Partnership
Business Management
  • Mr. Jose Gordo, CFO
Contact Information
  • Principal: Ms. Debora Giffin, Director of Customer Care
  • Aviance Shah, SUPERVISOR - Escalations
Business Category
  • Telephone Equipment & Systems Dealers
  • Telephone Service - Long Distance
  • VOIP (Voice Over Internet Protocol) Sales & Service

Additional Information
  • magicJack LP and VocalTec Communications, LTD's holding companies have the same CEO, Mr. Gerald Vendo.
Alternate Business Names
  • Magic Jack LP
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB accredited business

A-

Additional Complaint Information

magicJack customers,

Please be aware of fictitious magicJack support websites and/or individuals phishing for your account credentials. THE ONLY WAY TO ACTIVATE OR RENEW MAGICJACK SERVICES IS THROUGH THE TRUSTED WEBSITES OR PHONE NUMBER BELOW.

magicJack does not charge for customer care and magicJack agents do not ask for passwords. To report suspicious activity by third parties, please email us at misrepresentation@magicjack.com

Please do not enter... Read More

Overview

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BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for MagicJack LP include:

  • 742 complaints filed against business

In 2013, BBB noted a surge in complaints regarding magicJack,LP primarily based on issues that consumers reported when transitioning from the magicJack Standard account to the magicJack PLUS account. A followup review by BBB indicates that beginning in May, 2014 complaints began to decline significantly. Leadership from magicJack LP provided the following statement regarding the decline in complaints: "We made a substantial investment to improve customer satisfaction in January 2014. magicJack implemented a voice interactive response (IVR) telephone platform to improve our voice care, improved sales and billing support by posting contact telephone numbers on the company's website, initiated a formal escalation process in our customer care centers, and published additional email addresses, opening several additional avenues for consumers to obtain assistance. As a result, we successfully reduced 2015 BBB complaint volumes by 59% over 2014 and continue to maintain our reduced track record."

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

MagicJack LP

MagicJack LP

BBB ACCREDITED SINCE 03/17/2009

Customer Review Rating:

11%
89%

Composite Score: