Business ProfileforReliable Shutters & Screens, LLC

We are officially filing a complaint against Reliable Shutters and Screens, LLC of *********, ******* who we contracted with to build a 12 x 30 screened enclosure with impact glass windows. The contract was signed and dated on 3/13/2023. From the onset, problems arose with the structure and our interactions with company personnel. Each step of the way we have both e-mails and photos of the problems/issues that arose. They are attached as addendums. The company was neither "reliable" nor professional in addressing our concerns and fixing the final issues in a quality and timely manner. It has been close to two years of unreturned phone calls, no-show appointments and disagreements about the issues and how to resolve them. The following are some of the problems we have experienced with this company.1. The main wall of the structure arrived damaged and it was left like that until they reversed it and the damage was on the outside not the inside. We should not have had to settle for damaged anything.2. A leaky roof happened early on and the company dragged out a resolution causing us great frustration and anxiety around the number of scheduled no-show appointments.3. Problems with the rubber strips constantly coming off and hanging from the windows because they were not installed and secured properly and attached to the windows.*4. ALL of the windows are missing a metal bronze cover that completes the look of the window. The hardware and manufacture's tag are clearly visible and should be totally hidden by the molding cover.*5. The metal borders on top of the ceiling inside and outside of the home over the double doors are clearly visible and they are white. We ordered bronze metal borders. The company wants to simply paint the white strips a bronze color rather than doing the job correctly and reordering the correct bronze metal ones. Even a contractor Reliable sent to assess the problem agreed that the bronze border needed to be installed.