5 Customer Reviews
Review from Lindy L
1 star11/01/2022
Wow, I was just about to call them to sell , install , and take away our old toilets. After reading these 3 reviews I'll take my chances elsewhere... I'm not a customerReview from Katherine S
1 star10/27/2022
Dishonest about pricing and charges. Before even introducing himself, made me sign a form so that he could 'come into the house'. Came out to snake an outdoor drain around the pool that was clogged with leaves. Said he could snake it, no problem. Comes back after talking to his manager and says we should really jet it (Pressure clean it). That takes expensive equipment and is $325/hour with a minimum of 2 hours. I asked how much it was to just snake it, he has to call his manager again, but says it will only take ***** minutes to snake the drain. Comes back with a $450 quote to snake it, that's $900/hr in labor charges. I ask him to explain why the hourly charge would be more to snake with less expensive equipment than jetting, he doesn't know. I call the main number, they put me on hold for 5 minutes and explain snaking is a $325 set fee, not $450 and I must have misunderstood him. A bunch of liars. I've been taken advantage of plumbers previously, so now I have zero trust after the price mysteriously changes. She decides she'll have them leave and I won't be charged the $85 service fee for coming out. Then she calls back and because I signed the form, they will charge me and if I don't pay they'll send me to collections. Now they're using scare tactics. A bunch of crooks, no surprise now reading all their terrible 1 star reviews.
Moody Plumbing, Inc. Response
11/09/2022
The customer was quoted by the tech when onsite the hourly rate to pressure jet the line (which has 2 hour min) of $325/hr. Due to the debris in the line our professional recommendation was to pressure jet the line to properly clear the debris. The customer told my tech to "Go F*** yourself".
The statement about the $450 is false - we do not have a price of $450 to snake a line (When the customer called the office she said she was quoted $425 to snake the line - so she is changing her story to suit her claim). The price to snake a line is $325 for the 1st hour if we can clear it with the snake. The $85 service fee was advised when scheduling. The customer was advised if we come out and they do not have work performed they are responsible for the $85 fee.
Review from Robert K
1 star10/24/2022
Hi ******** The exact same thing happened to myself last week .I had them come out and do a backflow inspection , and received an quote to replace or repair the said backflow. The cost to replace was $1425.00 and to repair was $685.00.The unit in question is only 2 years old so I did an investigating as to how muck a new one would cost ,and was surprised to find that I could purchase one between $240 to $480 , and a rebuild kit would set me back $65 what a rip off I think they should be held to account for their actions and be investigated I certainly will not be recommending their services to anyoneReview from Carly B
1 star01/11/2022
Totally unprofessional, horrible customer service (Management as well as the office staff) and unethical ! They did 1/2 the job when they should've waited until they had ALL parts, charged me full price and then tried to make me reschedule and pay an additional charge to come finish the job. They refused to come back to finish the job unless I paid an additional charge. Not cool. I would never recommend this company for ANY plumbing service. I wish I would've taken the time to read the reviews before calling them.Review from Rosalind R
1 star12/22/2021
I have been doing business for years with Moody and had a great trust in them, until they came out on September 13, 2021 and stated the backflow inspection failed its Annual Certification and due to condition needs to be replaced. supply and install new 1 RPZ Backflow to replace existing backflow (SR#XXXXXX) Connecting to the existing copper risers (includes initial certification). and decided to charge me $1,185.00. I decide to have someone else come out and give a second opinion and he did the certification and did not mention of any new parts. They lost a very loyal customer being dishonest by lying about replacement parts.Moody Plumbing, Inc. Response
01/12/2022
When we arrived the backflow was dumping/leaking which indicates a rubber rebuild is needed. We also certified a 2nd device and it passed on the same day. We follow State testing guidelines regarding the backflow certification.
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